Abhishek Vyas

Dedicated and results-oriented Customer Support Professional with five plus years of experience in the Business Process Support. Proficient in providing exceptional customer service and resolving issues efficiently. Seeking to leverage skills and experience to contribute effectively to a dynamic customer support team.

SPE-CX-Multi Channel Helpdesk - Cognizant Technology Solutions

(2024-11 - 2026-02)

• Provided international voice support to global customers by resolving Google Ads-related queries, ensuring timely and effective issue resolution.
• Assisted clients in setting up and managing ad campaigns
• Resolved issues related to billing, account access, and ad performance
• Guided customers on improving campaign performance through optimization techniques
• Explained key metrics like CTR, CPC, and conversions to clients
• Handled ad disapprovals and ensured compliance with advertising policies
• Analyzed campaign data and shared actionable insights
• Escalated complex issues to higher teams for quick resolution
• Maintained high customer satisfaction through effective communication and timely follow-ups

Customer Support - Tech Mahindra Ltd.

(2020-01 - 2024-10)

Delivered an exceptional customer service, resolved issues and shared benefit of additional services. Recognised for being positive, intuitive, and client-centric.

• Provided outstanding customer support through international voice interactions, resolving customer queries efficiently while ensuring a high level of customer satisfaction and service quality.
• Demonstrated expert knowledge of products and services to address customer inquiries and troubleshoot issues effectively.
• Maintained a high level of professionalism and empathy while handling customer concerns and complaints, ensuring customer satisfaction and retention.
• Motivated co-workers by encouraging teamwork, rewarding positive behaviour and promoting options.

MCA - Osmania University (2019)

BCA - Maharshi Dayanand Saraswati University (2016)

HSC - Rajasthan Board (2012)

SSC - Rajasthan Board (2010)