Abhisikta Banerjee

Computer science professional with hands-on experience supporting Microsoft Azure SQL Managed Instance in a vendor environment, with a focus on troubleshooting operational issues, investigating customer-impacting incidents, analyzing system behavior, and documenting technical findings. Published author in a SCOPUS-indexed environmental journal, with research on phytoremediation solutions for arsenic-contaminated water. Brings strong root-cause analysis, structured problem solving, literature review, and clear technical communication, and is motivated to apply these skills in customer-facing cloud support and issue-resolution roles.

Technical Support Engineer – Azure SQL Managed Instance at Tech Mahindra (Vendor Project for Microsoft) (2024-08 – 2025-09)

Supported Microsoft Azure SQL Managed Instance in a vendor environment with focus on troubleshooting operational issues and investigating customer-impacting incidents.

• Investigated large-scale cloud database systems to identify operational failures and performance bottlenecks
• Analyzed patterns in system behavior and performance to diagnose anomalies across distributed cloud environments
• Synthesized technical findings into structured documentation and knowledge reports

Associate Software Engineer at Tech Mahindra (2023-09 – 2025-09)

Contributed to database-driven web platform development using Java and server-side technologies.

• Contributed to a database-driven web platform using Java and server-side technologies
• Designed backend modules supporting user authentication and database interaction
• Implemented structured application architecture supporting scalable and maintainable systems

B. Tech in Computer Science & Engineering – Budge Budge Institute of Technology (2023)