Abishek

Fraud Analyst and Spanish Language Specialist with 3+ years of experience in customer service, retention, fraud and dispute handling for credit-card accounts. Experienced in investigating suspicious transactions, resolving fraud claims, supporting Spanish-speaking customers and coordinating with internal teams. Strong working knowledge of CRM/DMS systems, Excel and transaction analysis, with a focus on accuracy, compliance and customer satisfaction.

Fraud Analyst at Ienergizer (2026-03 – Present)

• Investigate suspicious transactions and resolve fraud claims while minimizing potential losses.
• Handle fraud and dispute-related customer cases for credit-card accounts, ensuring timely resolution.
• Coordinate with customers and internal teams to complete dispute investigations and resolutions.
• Maintain accuracy, documentation and compliance while handling sensitive customer information.

Retention Executive at Ienergizer (2024-11 – 2026-03)

• Handled account-closure requests and delivered tailored retention solutions to reduce customer churn.
• Provided high-quality support to Spanish-speaking customers and addressed account-related concerns.
• Used proactive engagement and retention offers to improve customer satisfaction and account retention.
• Maintained service standards and accurate customer records across CRM/DMS systems.

Customer Service Executive at Ienergizer (2023-07 – 2024-10)

• Managed inbound calls for credit-card queries and provided timely resolutions.
• Assisted Spanish-speaking customers, improving communication and overall customer satisfaction.
• Documented service issues, processed account updates and recommended service improvements.

Billing Executive at Maruti Suzuki Arena (2019-12 – 2022-01)

• Processed customer billing inquiries and resolved discrepancies efficiently.
• Processed billing and managed invoices through DMS software, ensuring accuracy and timely processing.
• Maintained accurate transaction records and coordinated with sales for timely invoice generation.
• Managed financial records and supported daily operational workflows.

Bachelor of Arts in Political Science – School of Open Learning (DU) (2015-05 – 2019-05)

12th Grade in Arts – CBSE Hindi Medium (2014-04 – 2015-05)

10th Grade – CBSE Hindi Medium (2012-04 – 2013-05)