End User Support –Wipro Infrastructure Engineerin
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A end user support in wipro infrastructure,I have extensive experience in troubleshooting and repairing hardware and software problems, as well as providing exceptional customer service. I am well- versed in Windows and Mac operating systems and possess strong problem- solving and communication skills.
End User Support. Aug 2025 - present Wipro Infrastructure Engineering - Aerospace
Install, configure, and maintain company software systems, including antivirus, email clients, and specialized business.
Troubleshoot and resolve system and network performance problems, minimizing downtime and improving operational efficiency.
Responded to support tickets, phone calls, and emails to resolve technical issues in a timely manner.
Junior Associate Jan 2024 - May 2025 Guidehouse India Private Limited, Chennai.
Maintained compliance with company policies and procedures.
Developed effective communication skills by team meetings and presenting the updates to senior management.
Utilised customer service expertise to resolve complex customer inquiries and ensure satisfaction.
Maintained database records of client information ensuring accuracy of data entry.
Trainee Jan 2022 – Sep 2022 Diamondpick
Gained experience in problem solving and troubleshooting issues for customers.
Completed on- the job training sessions and demonstrated skills to supervisors.
Implemented effective time management techniques when completing assigned tasks.
Get trained in Frontend designing using HTML,
