Assistant manager | End-User Support
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I am a Desktop Support Engineer with over 5 years of experience in providing technical support and maintaining IT infrastructure. Skilled in troubleshooting hardware and software issues, managing user accounts, and ensuring smooth IT operations. I am passionate about delivering efficient solutions and enhancing user satisfaction. Certified in ITIL and proficient with tools like Active Directory and SCCM.
I have over 5 years of experience in IT support, specializing in desktop troubleshooting, hardware/software installation, and user assistance. I have worked with tools like Active Directory, SCCM, and ticketing systems to ensure smooth IT operations. I am committed to resolving issues efficiently and improving user satisfaction.
I hold a Bachelor's degree in Computer Applications (BCA) from XYZ University. My coursework included networking, operating systems, and hardware fundamentals, which laid the foundation for my career in IT support.