Abu Bakkar

I am a great fit for the Team Leader role due to my strong leadership, communication, and organizational skills. I excel at motivating teams, managing performance, and driving results. With a focus on collaboration and problem-solving, I ensure goals are met while fostering a positive and productive team environment.

Customer Service Specialist Fraud Specialist Associate - Amazon - New Delhi, India

(2024-01 - 2025-12)

I worked at Amazon as a Customer Service Specialist Associate for one year in a remote role. I assisted customers via phone, email, and chat, resolving issues with orders, deliveries, and returns. This experience strengthened my communication, problem-solving, and multitasking skills while working independently in a fast-paced environment.

• Customer Interaction & Issue Resolution: Managed an average of 80-100 customer inquiries daily via phone, email, and live chat, addressing issues related to orders, payments, shipping, and account management, achieving a customer satisfaction rate of 95%.
• Returns & Refunds Processing: Efficiently processed returns, refunds, and exchanges in accordance with Amazon's policies, resolving approximately 50-60 cases weekly with high accuracy.
• Technical Support & Troubleshooting: Assisted customers with technical issues related to Amazon's website, app, and devices, providing step-by-step guidance and escalating complex issues to the appropriate teams when necessary.
• Policy Adherence & Compliance: Maintained a thorough understanding of Amazon's products, policies, and procedures, ensuring all customer interactions adhered to company standards and guidelines.
• Cross-Department Collaboration: Collaborated with internal teams to address complex customer issues and escalated when necessary, contributing to process improvements and enhanced customer satisfaction.
• Performance Metrics & Reporting: Monitored and managed customer feedback and reviews on Amazon, taking proactive measures to maintain positive brand perception, and contributed to weekly performance reports highlighting trends observed through customer inquiries and product reviews.
• Continuous Learning & Development: Participated in ongoing training sessions to stay updated on Amazon's policies, guidelines, and best practices, ensuring the delivery of exceptional customer service.

Bachelor of Arts - IGNOU (2022-01 - 2025-12)

Diploma in HM - Hotel Management - International Institute Of Hotel Management (2021-01 - 2023-12)

XII - Raisina Bengali School (2019-01 - 2020-12)