Adithya Hd

B.E. Mechanical Engineering graduate with professional experience as a Representative – Operations at Concentrix. Experienced in handling inbound and outbound customer interactions, CRM data entry, Genesys, customer query resolution, record maintenance, and process adherence.

Representative – Operations - Concentrix - Bangalore

(2026)

• Handle inbound and outbound customer interactions professionally and efficiently.
• Understand customer concerns and provide appropriate solutions based on process guidelines.
• Update and maintain customer information accurately in CRM systems.
• Use Genesys for call handling and customer interaction management.
• Maintain accurate customer records and interaction details.
• Perform data entry with a strong focus on accuracy and completeness.
• Resolve customer issues and escalate complex cases to the appropriate team when required.
• Follow standard operating procedures, quality guidelines, and process requirements.
• Maintain productivity, quality, and adherence standards.
• Demonstrate strong customer handling, problem-solving, communication, and attention to detail

Bachelor of Engineering (B.E.) - Mechanical Engineering - Rajeev Institute of Technology (2022)