Pooja Undi

HR Operations professional with over 1.5 years of experience in streamlining processes and enhancing efficiency within shared services. Proficient in onboarding/offboarding using Workday, ServiceNow, and HRMS, and skilled in data analysis with advanced Excel functions. Certified HR Generalist with a proven track record in resolving employee queries and maintaining accurate HR records.

Human Resource Shared Service Professional - Siemens Energy - Bangalore, IN

(2024-12 - 2025-06)

• Employee offboarding and issuing the work certificates, contract letters, and experience letters. Broad understanding of the HR Shared Services Center operations.
• Maintains a network of key internal and external contacts to answer questions, resolve issues and provide support.
• Ensured that the queries are resolved within the SLA timeline.
• Enabling the Shared Services team to be knowledgeable of all HR system functionality.
• Ensuring streamlined human processes, workflows, metrics, and system optimization.
• Managing HR transactions and processes efficiently.
• Providing support for HR queries through emails and service now tool.
• Ensuring accurate and timely data entry into HR systems.
• Managing employee onboarding and offboarding processes.
• Managing the master data changes of employees- Personal and Business data in Workday
• Interacted with stakeholders regarding the process updates.
• Tools used: HRM, Workday, and ServiceNow. Also worked on excel to analyze reports, create pivot tables, Maintain data of employees.

Human Resources Executive - Accenture - Bangalore, IN

(2023-08 - 2024-07)

Practical and theoretical knowledge of HR. About understanding and learning the key HR function in detail, also how Human Resource, Management functions in a corporate environment. Work independently in most of the HR function in real life situation. Upgrading the knowledge with latest HR functional skills

• Conducting exit interviews and informing exit formalities.
• Managing recruitment processes, from sourcing candidates to onboarding
• Maintaining employee records and updating HR databases
• Preparing and presenting HR-related reports to management
• Tools used: Service now and Workday and proficiency in Microsoft Office Excel to maintain data of employees.
• Managing employee separation processes
• Responding to former and active employee queries skills.
• Communicating with internal teams to discuss on exit of the employees
• Manage employees' queries
• Review current HR technology and recommend more effective software (including HRIS and ATS)
• Oversee daily operations of the HR department
• POSH- Prevention of sexual harassment.

Customer Management - Capita India

(2018-11 - 2021-06)

Accomplishment: Process improvement idea given

• Billing enquiries of account details using SAP and CRM software.
• Handled customer complaints with empathy and composure.
• Proactively participated in meetings and helped create new practices and ideas.
• Helped management to identify workflow issues and find solutions.
• Directly resolving queries and providing first time resolution
• Tools used are Microsoft Excel, CRM, SAP

Finance Associate II - DXC Technology - Bangalore, IN

(2016-02 - 2018-03)

• Capture, general ledger (GL) code, and match supporting documents such as a purchase order and/or delivery receipt.
• Send invoices to authorized approvers to approve or reject invoices.
• Authorize and submit invoices for payment
• Tools used are SAP, CRM, Service now.

Senior Client Care Executive

(2013-07 - 2015-09)

Master's Degree - Human Resource Management (MBA) - Liverpool John Moore's University (2022-01 - 2022-11)

Post Graduate Diploma - Human Resource Management (PGDM) - Institute of Management Technology (IMT) University (2020-12 - 2021-11)

Bachelor's - Business Administration (Finance) - Rani Chennamma University (2010-06 - 2013-05)

Department of Pre University Education - Lingaraj College Belgaum (2009-06 - 2010-05)

Karnataka Secondary Education Examination Board - Vanita Vidyalaya English Medium School (2007-06 - 2008-03)