BUSINESS DEVELOPMENT MANAGER at Zopper (2025-04 – 2026-04)
- Generated ₹7.2 crore in new business revenue across 14 institutional partnerships, launching insurance programs for alumni communities at top B-schools and universities, including IISc, IIT Guwahati, NIT Surathkal, IIM Calcutta, and others.
- Built institutional pipelines and delivered over 4,500 qualified leads, supporting downstream revenue generation.
- Managed the enterprise sales lifecycle, including stakeholder engagement, solution positioning, and contract negotiations.
- Led webinars and represented the organization at networking events, presenting program value propositions to large institutional audiences, and prospective partners to strengthen brand visibility and support pipeline generation.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies.
- Optimized program journeys and marketing campaigns in collaboration with client-side decision-makers to drive lead generation and improve conversion outcomes.
CUSTOMER SUCCESS MANAGER at LocoNav (2023-09 – 2025-04)
- Managed a portfolio of 26 enterprise and mid-market clients across APAC and EMEA region, including Unilever, Dubai, and BRF, Turkey.
- Owned end-to-end account success from UAT, configuration, and go-live through onboarding, driving KPI-aligned account success plans, tracking adoption gaps in the first 90 days, and delivering ROI through consistent business value demonstration.
- Owned a $60K monthly recurring revenue portfolio, responsible for retention, expansion opportunities, and long-term account growth.
- Maintained 117% net revenue retention through consistent customer engagement and structured account management.
- Managed paid pilot programs, including product demonstrations, and client training to support successful onboarding and product adoption.
- Conducted regular business reviews (QBRs) with enterprise clients to track performance, align on goals, and identify opportunities for expansion, and risk mitigation.
- Collaborated with product and tech teams on APIs, webhooks, and system integrations to enable seamless data flow, and drive product adoption for clients.
- Maintained SLA compliance across accounts, and performed RCAs to address critical incidents and reduce churn risk.
CUSTOMER SUCCESS MANAGER at Trademo (2022-04 – 2023-08)
Managed a portfolio of 55 mid-market and SMB accounts in the USA region, primarily across logistics and FMCG sectors.
- First Customer Success(CS) hire; built the CS function from the ground up by developing playbooks, onboarding templates, and scalable processes.
- Maintained a 92% gross renewal rate across a portfolio of 55 mid-market and SMB accounts by proactively driving adoption and mitigating churn risks.
- Managed a portfolio of 55 clients under a hybrid low-touch/high-touch model as a commercial Account Manager, driving retention through VOC-led insights, aligning product roadmap feedback, and tracking key metrics to optimize account performance.
- Built and nurtured strategic client relationships through tailored proposals and contract renewal negotiations.
- Collaborated with the product team to influence roadmap decisions based on client interactions, while driving A/B testing initiatives with customers to validate new features, and improve adoption.
- Partnered with global enterprise customers to identify training needs and translate business workflows into scalable digital adoption strategies, improving user engagement and process efficiency.
SALES ACCOUNT MANAGER at Tata Class Edge (2018-04 – 2022-04)
- Analyzed target segments to identify client requirements and position relevant products to drive conversions.
- Led product presentations across three lines of business within the assigned territory, enabling solution adoption and contributing to pipeline generation.
- Grew territory sales by 60% through targeted lead generation and relationship management.
- Drove adoption and customer experience improvements by analyzing user behavior, defining best practices, and standardizing delivery frameworks across accounts.
- Led the renewal process through structured documentation and clear value demonstration, leveraging strong client relationships to secure continued partnerships.
BUSINESS DEVELOPMENT EXECUTIVE at Byjus (2017-08 – 2018-07)
Member of the initial on-ground team responsible for conducting in-person meetings and sessions that accelerated deal closures and enrolment conversions.
- Generated ₹56 lakhs in revenue by successfully closing high-value deals within 6 months.
- Executed calling campaigns targeting direct end-user prospective accounts.
