Chirag Mishra

Results-driven Customer Success and Growth professional with a proven track record of generating ₹50+ Lakh revenue, managing 100+ enterprise accounts, and driving consistent upsell, cross-sell, and retention outcomes across SaaS, AI, real estate, and financial services. Expert in end-to-end customer lifecycle management, from lead conversion and onboarding to expansion and renewals, with strong ownership of CRM pipelines (HubSpot, TCM) and revenue funnels across inbound, outbound, and referral channels. Delivered measurable impact through AI solution deployments, chatbot implementations, and strategic account expansion, while improving operational efficiency via data-driven reporting, CRM optimisation, and cross-functional execution.

Customer Success Manager at Devnagri AI - Sovereign Language Infrastructure Layer (2025-03 – Present)

• Led end-to-end customer lifecycle management, including onboarding, adoption, retention, and expansion for SaaS AI localization products
• Managed 100+ enterprise customers (active & inactive), driving retention, engagement, and expansion opportunities across accounts
• Generated ₹50+ Lakh revenue through upselling, cross-selling, renewals, and reference-based sales, enhancing overall revenue growth
• Cross-sold and deployed first conversational AI chatbot solution with WONDERCHEF, achieving successful live production rollout
• Collaborated with campaign management teams for enterprise brands like Nissan and Escorts Kubota, facilitating AI chatbot and automation deployments
• Conducted product demos, client presentations, and physical/virtual meetings, driving solution adoption and deal closures
• Coordinated cross-functionally with sales, product, and operations teams to ensure smooth delivery and execution
• Acted as a key driver in AI product expansion and localization solution selling across enterprise accounts

EA , Operations & Administration at NO TO FIRE Pvt Ltd (2024-01 – 2025-01)

• Managed executive schedules and travel arrangements, enabling managing director to focus on business expansion
• Coordinated cross-departmental operations in R&D, HR, and sales using Trello and CRM tools to ensure timely project milestones
• Developed and deployed platforms such as Day Track and Trello, automating data processing to enhance workflow efficiency
• Increased monthly revenue from 50k to 2 lakhs, expanding services to include classes for additional brand revenue
• Managed branch operations through data analysis, leading to enhanced performance and goal achievement
• Analyzed business metrics to refine workflows for efficient operations
• Oversaw recruitment, training, and payroll to ensure compliance and operational continuity
• Utilized salon management software to ensure uninterrupted appointments, inventory, and customer service
• Coordinated executive schedules and streamlined client interactions using CRM systems

Operations Manager & EA to Owner at NEELDAVIS (2023-06 – 2024-06)

• Increased monthly revenue from 50k to 2 lakhs, expanding services to include classes for additional brand revenue
• Managed branch operations through data analysis, leading to enhanced performance and goal achievement
• Analyzed business metrics to refine workflows for efficient operations
• Oversaw recruitment, training, and payroll to ensure compliance and operational continuity
• Utilized salon management software to ensure uninterrupted appointments, inventory, and customer service
• Coordinated executive schedules and streamlined client interactions using CRM systems

Executive Assistant & CRM at RS Consultants (2021-02 – 2022-11)

• Coordinated executive schedules and streamlined client interactions using CRM systems

Customer Relationship Manager & Business Development at Square Yards (2019-08 – 2020-12)

• Maintained strong professional relationships with clients and vendors to ensure seamless collaboration
• Prepared comprehensive reports and financial statements, utilizing Excel and Google Sheets for data analysis, data cleaning, and integration across organizational levels
• Drove ₹3+ Crore revenue from real estate transactions, including high-value convertible projects
• Closed $50K+ investments across 3 clients, supporting finance-linked property conversions
• Owned CRM lifecycle, tracking leads, following up, managing pipeline, and converting prospects into clients, contributing to revenue growth
• Managed end-to-end sales funnel via TCM CRM, optimizing lead handling from CRM portal, website enquiries, and inbound calls to enhance conversion rates
• Facilitated pricing, negotiation, and property documentation to ensure successful deal closures and client satisfaction
• Coordinated with partner brand project managers for timely execution and delivery alignment
• Ensured CRM hygiene and accurate funnel reporting for sales visibility and forecasting

Admin Assistant & Social Media Manager at Berlitz Language Centre (2018-01 – 2019-03)

• Streamlined international client interactions to enhance communication with global students and corporate learners
• Coordinated office administration, managing scheduling and correspondence to ensure smooth daily operations
• Utilized Excel, Google Sheets, LCMS, and MIS tools for data tracking and performance monitoring
• Implemented structured systems for attendance and fee management to improve operational efficiency
• Facilitated student enrollments, maintaining accurate records to support program integrity across all batches
• Coordinated communication between students and trainers to enhance learning experiences and address student needs

Sales Coordinator & Executive at Paisabazaar (2017-08 – 2018-01)

• Generated ₹38 Lakh revenue within first 4 months, earning first performance incentive through high conversion efficiency
• Conducted cold calling and outbound engagement, converting prospects into qualified sales opportunities through targeted communication
• Managed end-to-end sales funnel using company CRM lead management system, capturing leads, tracking progress, and converting opportunities
• Worked on bifurcated lead pipeline (cold, warm, and hot leads) to prioritize outreach and maximize conversions
• Coordinated between sales teams, clients, and management to ensure smooth communication and faster deal closures
• Supported sales operations and business development, contributing to revenue growth through effective process coordination
• Used MIS trackers, CRM dashboards, Excel, and email trails for structured lead management and reporting

Integrated PG in Law – KLE Society's Law College, Bengaluru (2017-01)

Bachelor's in Business Administration and Management – Allahabad University, Allahabad (2014-01)