Aditya Prasad

Account Management and Customer Success professional with 8+ years of experience across Enterprise Sales, Renewals, Customer Lifecycle Management, and Business Development within Technology, SaaS, Market Research, and Financial Services environments. Proven track record of managing enterprise and mid-market accounts, driving recurring revenue through renewals, upselling, cross-selling, and strategic client engagement. Experienced in customer onboarding, CRM-driven pipeline management, account expansion, and stakeholder management across US and UK markets.

Key Account Manager at Mordor Intelligence (2025-12 – 2026-05)

• Managed a portfolio of 200–250 enterprise and mid-market accounts across Automotive, FMCG, Healthcare, Manufacturing, Technology, Energy, and Aerospace sectors, ensuring consistent client engagement, retention, and recurring business continuity.
• Supported revenue growth across existing accounts through renewals, upselling, and strategic account engagement while understanding client requirements related to market research, consulting, and competitive intelligence.
• Conducted product demonstrations and onboarding sessions for myRA AI, Mordor Intelligence's AI-powered market research platform, helping clients adopt the platform within enterprise research and strategy workflows.
• Collaborated with internal research and sales teams to deliver tailored market intelligence solutions, strengthen customer relationships, and identify account expansion opportunities across global clients.

Business Development Executive at OYO UK (2025-05 – 2025-09)

• Prospected and onboarded independent and premium hotel partners across the UK market through cold outreach, LinkedIn prospecting, Google My Business lead generation, and consultative commercial discussions.
• Managed end-to-end partner onboarding activities including negotiations, commercial alignment, operational coordination, and integration with OYO's booking and revenue management processes.
• Built and maintained strong partner relationships focused on improving occupancy, corporate bookings, and long-term account engagement across hospitality partners.
• Achieved 7 hotel onboarding conversions against a quarterly target of 8 properties within the first operational quarter while supporting post-onboarding partner engagement and booking growth initiatives.

Customer Success Analyst 401K at ADP (2024-06 – 2025-04)

• Supported SMB and Enterprise clients across the US with retirement and payroll account servicing, contribution management, account-related queries, and customer support operations for 401(k) portfolios.
• Coordinated with internal teams managing investments, withdrawals, dispatches, and loan processing to ensure timely resolution of customer requests and smooth account operations.
• Assisted customers with retirement account transfers involving institutions such as Wells Fargo, Merrill Lynch, JP Morgan, and Paychex while maintaining service accuracy and compliance standards.
• Maintained strong customer engagement and account hygiene practices while consistently achieving 90%+ performance metrics through effective issue resolution, stakeholder coordination, and customer lifecycle support.

Inside Sales & Account Management – Expansion & Renewals at Dell Technologies (2018-08 – 2023-06)

• Managed both inbound SMB/Consumer sales and outbound enterprise account management functions, assisting customers with customized IT infrastructure solutions including Business, Industrial, Gaming, and Enterprise technology setups based on operational and commercial requirements.
• Handled end-to-end sales engagement activities including lead qualification, consultative selling, account expansion, product recommendations, pricing discussions, renewal support, and customer relationship management across B2B and B2C segments.
• Built and maintained strong client relationships through proactive account management, upselling, cross-selling, and customer engagement initiatives, consistently achieving performance targets while driving quarterly revenue contributions of approximately $75K–$90K through account expansion, repeat business, and solution-based selling.
• Executed outbound outreach and email campaigns while leveraging CRM platforms and sales tools to drive pipeline generation, customer acquisition, and conversion opportunities across enterprise and SMB accounts.
• Consistently achieved 110%+ of quota by driving revenue growth through new business acquisition, account expansion, recurring customer engagement, renewals management, and effective commercial negotiations across existing and prospective accounts.

Bachelor of Commerce in B.Com – Amity Distance Education

Secondary Education in CBSE Board – Aditya Birla Public School

M.P.C. – Chaitanya Educational Society (2009-01)