Adnan Memon

Seeking a dynamic role to leverage my 5+ years of experience in different roles, aiming for professional growth while contributing to innovation, efficiency, and flexibility in a progressive industry.

Admin Manager - Celtic Knots Communications PTY. Ltd.

(2020-02)

• Coordinated daily office activities, maintained filing systems, and organized schedules, meetings, and appointments.
• Entered and maintained accurate records in software, ensuring data consistency and completeness.
• Assisted with scheduling appointments, meetings, and travel arrangements to optimize team time management.
• Responded to emails, phone calls, and inquiries, providing timely and accurate information.
• Proficient in efficient data entry using Microsoft Excel, Google Sheets, and custom databases.
• Ensured data accuracy by cross-checking and comparing information across sources.
• Generated and formatted daily, weekly, and monthly reports for management.
• Utilized advanced Excel features (VLOOKUP, pivot tables) for data analysis.
• Achieved high accuracy and speed in data entry, minimizing errors.
• Ordered and tracked office supplies, maintaining inventory levels.
• Maintained confidentiality when handling sensitive information.
• Managed calendars, appointments, and travel arrangements for efficient time management.

Operation Executive - Fazila Enterprises - Kalyan, Thane

(2015-04 - 2018-06)

• Contacted new customers via B2B sites, discussing product details.
• Sent quotation files to customers through email or WhatsApp after discussions.
• Followed up on orders and resolved issues like product details and price negotiation.
• Sent proforma invoices/work orders detailing product, quantity, price, taxes, and payment/delivery terms after receiving PO.
• Processed orders in the system upon payment receipt.
• Shared dispatch details (vehicle no., driver info, quantity) with customers for better coordination.
• Sent invoices with delivery challans to customers via courier.
• Coordinated with customers on discrepancies and arranged executive inspections if needed.
• Issued cheques to suppliers and maintained purchase records.
• Sent data to CA for VAT returns, ITR, and C-forms.
• Managed daily expenses, petty cash, and new employee records.
• Processed monthly salary records.
• Handled transportation bills, maintained records, and cleared payments.
• Monitored customer outstanding lists and followed up on payments.

Customer Service Executive - Ottobock HealthCare India - Nariman Point, Mumbai

(2014-05 - 2014-08)

• Processing orders of medical devices like prosthesis parts e.g. prosthetic hand, leg, wheelchair, other mobility parts over India.
• Assisting sales management and team in all aspects of supporting the customer.
• Maintaining all the necessary records related to the customers & internal team.
• Respond to and follow up sales enquiries by post, e-mail, telephone and personal visit in office (absence of mktg. people).
• Coordinating with customer for PO's, forecast and order acknowledgements to appropriate personnel.
• Co-coordinating with factory for SFG & Dispatch on DTD basis.
• Follow-up with the transporter & courier for material & documents.
• Follow-up payment advanced with customers with sales department.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order or customer information and communicates changes to the appropriate departments.
• Answers customer inquiries / communications as required & resolve issues by working with various departments.
• Receives inquiries from and contacts the regional offices & marketing personnel to resolve order-related issues, facilitate solutions.
• Provides back-up support to other group members in the performance of job duties as required.
• Coordinate with team members to ensure correct and detailed messaging / positioning, statements and specifications are delivered to customers.
• Providing data & reports to help the marketing team.
• Follow up with the parties for the overdue payments.

Customer Support Executive - Galaxy Surfactants Ltd.

(2012-11 - 2014-04)

• Prepared proforma invoices and orders in SAP based on customer POs.
• Processed payments (bank deposit/cheques) in SAP and monitored discrepancies.
• Released orders in the system and coordinated with the warehouse for dispatch.
• Sent dispatch details and managed product returns, issuing credit/debit notes for discrepancies.
• Prepared commercial invoices in SAP and collected C forms for out-of-state deliveries.
• Issued debit notes for missing C forms and updated C form status weekly.
• Allocated payments to invoices in SAP and submitted C forms to the sales tax department.
• Coordinated with customers for payments, dispatches, C forms, and order forecasts.
• Worked with Business Creation for price updates and new customer setups.
• Monitored back orders and product inventory availability.

Logistic Executive - Johnson & Johnson Ltd.

(2010-09 - 2012-10)

• Executed orders from affiliates, customers, and distributors for Indian States.
• Coordinated with affiliates, customers, distributors, and vendors for regional product supply.
• Managed drop shipment process for product and spare parts distribution.
• Planned and forecasted material requirements for logistics.
• Handled inventory and lot management.
• Coordinated with customers and suppliers on product availability, managing stock transfers.
• Issued credit/debit notes for short/excess product supplies.
• Monitored and retrieved back orders.
• Reported to Supply Chain Manager on monthly sales, backorder status, and customer reports.
• Worked with financial systems like Citrix (JD Edwards) and Octopus for multi-functional, multi-site integration.

Graduation (2010)