Saloni Jadhav

To be closely associated with a team of professionals to acquire knowledge with Great Exposure and to be a part of an esteemed organization.

Admin Manager at M/S Rucha Enterprises (2020-01 – Present)

Handling day to day office work, managing orders, coordinating with foreign clients, handling export inquiries and documentation.

• Handling Day to Day Work in office
• Taking orders and making sure it will be completed on time
• Handling quotation dept, purchase dept and packing dept
• Co-ordinate with foreign clients, sending offers to client and on conclusion of deals sending the Proforma Invoice etc
• Handling Export Enquiries, planning of their shipment update, pre-shipment and post shipment status of their export order, execution order and overall complete communication
• Co-ordination with freight forwarder arranging and booked the shipment with proper vessel's planning
• Arranging delivery of the order and providing the same to CHA / Transporter for timely delivery
• Pre shipment and post shipment Export documentation
• Responsible for maintaining documents and MIS reports related to the orders, sales and accounts

Customer Relationship Officer (C.R.O) at WASAN TOYOTA – Deonar (2014-01 – 2019-02)

Customer relationship management including thank you calls, delivery feedback, complaint resolution and customer event organization.

• Thank you Calling, Delivery Experience Feedback Calling, 3rd day Calling & 7th day Calls to customers who have taken delivery (For Sales)
• Special calling to JDP customers
• Calling the customers who done servicing on their vehicles (Service Feedback calls)
• Visited to JDP customers at dealership & also at his place (home visit)
• Have experience in organization & conducting customer meets (on special occasions)
• Co-coordinating with the Concern departments and closing the customer's complaints in service & sales
• Thank you calls to customers who book the car & co-ordinate with them till delivery of the car
• Making CR report for sales & service (complaint report)
• Celebrating the delivery programs of each customer (pooja, photographs, etc)
• Explanation of delivery papers at time of delivery to the customers

Customer Relationship Officer (C.R.O) & 3C Format Handler at M/s. CONCORDE MOTORS INDIA LTD (2009-07 – 2012-01)

Customer relationship management and handling Tata Motors 3C format including lead management and CRM-DMS updates.

• Welcoming customers in the showroom
• Introducing customers to the executives & taking their details in books
• Handling Telephonic enquiries also
• Handling 3C format of Tata MOTORS
• Opening green from in CRM-DMS on day-to-day basis
• Updating follow-ups of all executive on a daily basis
• Handling WEB-SMS & CALL CENTER Leads
• Updating Test Drive in CRM-DMS every day

Customer Relationship Manager at A-1 HYUNDAI (2008-09 – 2009-06)

Customer relationship management including feedback calls, complaint handling, delivery coordination and sales satisfaction training.

• Thank you Calling, Delivery Experience Feedback Calling, 3rd day Calling & 7th day Calls to customers who have taken delivery
• Special calling to JDP customers
• Visited JDP customers place to solve the complaints
• Have experience in organization & conducting customer meets
• Handling Customer Complaints
• Co-coordinating with the Concern departments and closing the open complaints
• Giving training in Sales Satisfaction to all executives
• Thank you calls to customers who book the car & co-ordinate with them till delivery of the car
• Planning of Deliveries at least two days in advance
• Updating Delivery schedule for the day
• Handing over Delivery Planner to delivery in charge for lining up of Delivery cars
• Clearing of all planned delivery files, Gate pass from accounts dept
• Checking of physical condition of delivery cars
• Coordination with workshop in case of technical or damage issues in delivery cars
• Co-ordinate with sales executives on their deliveries
• Explanation of delivery papers at time of delivery to the customers
• Celebrating the delivery programs of each customer (pooja, photographs, etc)

Team Leader / Customer Relationship Manager at Godrej Upstream Ltd. (2005-02 – 2008-07)

Team leadership, customer relationship management, vehicle delivery coordination and call centre operations management.

• Taking responsibility for managing the team within the Call Centre and ensuring that work is managed in an efficient, effect and timely manner
• Giving training to all team members so that all required tasks, both existing and future, can be effectively executed
• Verifying all calls made by executives, so none of the executives make mistakes with call
• Ensure that all processes are documented and are appropriate for delivering the required results
• Continually review and revise existing processes to deliver improved service and sales that enables the team to exceed customer expectations
• Assisting with responding to calls from Customers, Sales Advisors and field executives in a professional, courteous, and timely manner and book the policies
• Thank you Calling, Delivery Experience Feedback Calling, 3rd day Calling & 7th day Calls to customers who have taken delivery
• Special calling to JDP customers
• Visited JDP customers place to solve the complaints
• Have experience in organization & conducting customer meets
• Handling Customer Complaints
• Co-coordinating with the Concern departments and closing the open complaints
• Giving training in Sales Satisfaction to all executives
• Thank you calls to customers who book the car & co-ordinate with them till delivery of the car
• Planning of Deliveries at least two days in advance
• Updating Delivery schedule for the day
• Handing over Delivery Planner to delivery in charge for lining up of Delivery cars
• Clearing of all planned delivery files, Gate pass from accounts dept
• Checking of physical condition of delivery cars
• Coordination with workshop in case of technical or damage issues in delivery cars
• Co-ordinate with sales executives on their deliveries
• Explanation of delivery papers at time of delivery to the customers
• Celebrating the delivery programs of each customer (pooja, photographs, etc)

Office Assistant at Sahetia Polyclinic (2000-05 – 2005-01)

Office administration, patient reception, medical report preparation and financial management.

• Making X-ray & Sonography Reports on daily basis
• Handling Petty-cash
• Handling Reception and appointments of patients
• Handling Bank accounts of Dr. Sunil Sahetia (Owner of the Clinic)

Bachelor of Commerce in Commerce – Kalina University (2006-03)

Diploma in Secretarial Practice & Office Administration – SNDT University (2002-05)

HSC – Mumbai Board (2000)

SSC – Mumbai (1999)

Diploma in International Trading (2021)