Adrian Da Cunha

Fintech and Financial Services professional with 13+ years of experience across wealth management, capital markets, brokerage operations, digital onboarding, client lifecycle management, and financial services transformation. Extensive experience working with investment products including mutual funds, equities, demat services, and wealth management solutions within regulated financial environments. Proven expertise partnering with Product, Technology, Compliance, Risk, and Business teams to define and implement scalable digital financial services solutions, streamline client onboarding journeys, enhance operational efficiency, and improve customer experience.

Strong understanding of Indian financial regulations including SEBI, AMFI, KYC, and PMLA requirements. Experienced in business analysis, stakeholder management, solution design discussions, digital transformation initiatives, wealth operations, and fintech platform enhancement programs supporting retail, HNI, UHNI, institutional, and intermediary clients.

Project Manager – India & International Operations - Dozen Diamonds Technologies Inc.

(2024-11)

• Lead cross-functional operational and project teams across India and international markets.
• Drive workflow governance, stakeholder communication, capacity planning, operational scalability, and service delivery.
• Partner with global stakeholders to ensure timely execution of strategic initiatives and business objectives.

Independent Finance Consultant - Independent Finance Consultant

(2022-09)

• Advise HNI clients on investment planning, portfolio management, asset allocation, and long-term wealth creation strategies.
• Support clients across mutual funds, equities, fixed income products, and diversified investment portfolios.
• Conduct risk profiling, investment suitability assessments, and portfolio reviews aligned with client financial goals.
• Evaluate digital wealth management solutions, investment platforms, and emerging fintech products.
• Guide clients through account onboarding, KYC compliance, and investment account structuring requirements.

Senior Team Manager – Wealth Management Operations - Interactive Brokers

(2018-06 - 2022-08)

• Led wealth management operations supporting retail, HNI, UHNI, institutional, and intermediary clients across global markets.
• Managed onboarding, KYC reviews, account servicing, trading support, settlements, reconciliations, and operational controls.
• Collaborated with Product, Technology, Compliance, Legal and Risk teams to improve digital client journeys and operational workflows.
• Supported business requirements gathering and operational readiness for platform enhancements and new product implementations.
• Worked extensively with introducing brokers, advisors, and intermediary relationships supporting complex onboarding and servicing requirements.
• Participated in strategic initiatives generating annual business impact exceeding USD 1.6 million.

Team Leader – Branch Operations & Client Services - Upstox

(2013-02 - 2018-06)

• Led a 160-member team supporting brokerage operations, account opening, client servicing, dealer desk operations, and customer support functions.
• Managed end-to-end client lifecycle processes including account opening, eKYC, KYC maintenance, fund transfers, trading support, demat servicing, mutual fund operations, account maintenance, and account closures.
• Improved onboarding turnaround times from four days to four hours through automation and digital onboarding initiatives.
• Partnered with Product and Technology teams to define business requirements and enhance digital onboarding and investment platform capabilities.
• Supported mutual fund investments, equity trading services, demat operations, and investor servicing processes.
• Managed regulatory escalations including SEBI SCORES complaints and compliance-related investigations.
• Introduced chatbot-based servicing capabilities, self-service tools, and workflow automation initiatives improving customer experience and operational efficiency.
• Improved operational efficiency by 25% through workflow redesign, automation, and process optimization.

MBA - Finance & Financial Consulting - University of Mumbai