Ravi Kiran

Accomplished IT professional with 15+ years of experience in Capital Markets and Financial Services, specialising in Murex environment management, CI/CD, build & release management, and production support. Proven track record of leading cross-functional teams, managing complex system upgrades, and delivering high-quality solutions across global banking clients including Deutsche Bank, Commerzbank, Jefferies LLC, NatWest, and ICICI Bank.

Senior Consultant - NatWest Through Luxoft LLC - Bangalore

(2020-11)

• Collaborated with operations team to deploy and troubleshoot operational issues
• Troubleshot build and release management issues across environments
• Performed Murex upgrades single-handedly across DEV and Non-Prod environments
• Documented all solutions for issues that occurred in SIT and UAT testing cycles
• Delivered upgrade proposals and reviewed them with all business owners and IT teams
• Planned and participated in organisation-level patch upgrades including UNIX, DB, and MQ
• Coordinated with infrastructure teams in planning outage windows for Murex environments
• Reviewed build results, debugged, and optimised complex builds
• Resolved build issues in collaboration with the development team
• Conducted retrospectives to improve release processes, roles, procedures, and documentation
• Hands-on experience with version control systems including Subversion and Git; proficient in GitHub, Sourcetree, and command-line tools
• Cultivated strong client relationships through proactive communication and effective problem-solving
• Prioritised deliverables in alignment with key project milestones and deadlines
• Led cross-functional teams to deliver high-quality solutions within defined timelines

Senior Consultant - ICICI Bank Through Luxoft LLC - Bangalore

(2020-04 - 2020-11)

• Provided support and managed environment-related issues for ICICI Bank during version upgrade from V24 to V43
• Set up new environments for the Performance Testing team
• Documented all solutions for issues that occurred during SIT testing cycles
• Prepared run book for dress rehearsal programs conducted over weekends
• Analysed and troubleshot Data Mart reports
• Evaluated client needs and created actionable plans to deliver effective solutions

Senior Consultant (Change/Release Manager) - Jefferies LLC Through CAPCO - Bangalore

(2017-10 - 2020-03)

• Provided end-to-end support across all Dev/SIT/QA environments, resolving day-to-day user issues and running EOD batches as requested
• Provided day and overnight (on-call) support for Murex EOD/month-end batch jobs scheduled in TWS, including monitoring, fixing failures, performing post-run checks, and reporting errors
• Performed weekly deployments of Murex changes to Pre-Prod and ran EOD to validate no integration or regression issues prior to production
• Coordinated with development teams and change owners in the event of job failures to prevent recurrence in production
• Conducted business requirements-gathering and review meetings
• Allocated environments to new projects and individual development/testing teams
• Maintained an inventory of environments and performed frequent audits to ensure optimal utilisation
• Monitored health of key environments and servers on a regular basis
• Identified infrastructure-related issues and escalated to relevant teams to improve performance and stability
• Analysed and troubleshot trade flow, Market-wire issues, and Datamart end-user reports
• Deployed and tested changes at UAT level; validated and promoted tested QA changes to production
• Provided support during DR Switch exercises
• Prepared run books for all dress rehearsals and go-live weekends
• Delivered weekly status reports and risk analysis for the project

Technology Lead (Regional APAC Support Lead) - Commerzbank AG Through Infosys - Singapore & Bangalore

(2015-10 - 2017-10)

• Served as Regional APAC Support Lead, providing trade floor support for the Summit System application
• Responsible for technical production support for Commerzbank's Derivatives business applications
• Maintained exceptional environment availability of 99% uptime for the Summit platform
• Monitored batch and interface processes and took remedial action according to predefined SLAs
• Managed Production Support incident logging, tracking, MIS, and trend analysis
• Performed configuration, housekeeping, and data changes to systems
• Liaised with IT Infrastructure to resolve database and infrastructure issues
• Managed outages and provided incident outage reports
• Troubleshot complex system performance issues using root cause analysis to prevent future occurrences

Project Lead - Deutsche Bank Through HCL Technologies Ltd. - Bangalore & London

(2008-11 - 2015-10)

• Responsible for technical production support for Deutsche Bank's Derivatives business applications
• Investigated trade capture issues, resolving problems related to accounting, document generation, and feed issues
• Monitored batch and interface processes and took remedial action in accordance with predefined SLAs
• Managed Production Support incident logging, tracking, MIS, and trend analysis
• Coordinated and planned production releases across multiple teams
• Developed day-to-day operational applications for user interaction and system health checks
• Optimised resource utilisation by accurately forecasting project needs throughout the project lifecycle
• Increased stakeholder engagement through regular status updates and proactive issue resolution
• Streamlined project management processes by implementing Agile methodologies
• Delegated project tasks based on team members' individual strengths, skill sets, and experience levels

Bachelor of Technology - Mechanical Engineering - JITM