Assistant Manager-Presales - SKYi Developers - Pune
(2026-05)
- Manage end-to-end presales operations across multiple residential projects.
- Drive customer engagement through structured lead nurturing and follow-up strategies.
- Coordinate with Sales teams to maximize site visits and booking conversions.
- Prepare and analyse MIS reports for management reviews.
- Monitor lead quality, conversion ratios, and campaign effectiveness.
- Support CRM optimization and process improvements.
- Train and mentor executives to improve productivity and customer experience.
- Advanced Monitoring Metrix
- Knowledge of advanced presales functioning
- Implementation of data dialling strategies
- Ability to set up a process from scratch
Assistant Manager – Presales - Kumar Properties - Pune
(2025-04 - 2026-05)
- Manage end-to-end presales operations across multiple residential projects.
- Drive customer engagement through structured lead nurturing and follow-up strategies.
- Coordinate with Sales teams to maximize site visits and booking conversions.
- Prepare and analyse MIS reports for leadership reviews.
- Monitor lead quality, conversion ratios, and campaign effectiveness.
- Support CRM optimization and process improvements.
- Train and mentor executives to improve productivity and customer experience.
Senior Executive – Presales - Kumar Properties - Pune
(2019-01 - 2025-03)
- Managed 1000+ monthly enquiries across multiple lead sources.
- Consistently achieved 25–30% inquiry-to-site visit conversion.
- Improved response time and customer engagement through systematic follow-up.
- Streamlined reporting processes, reducing manual effort.
- Contributed to process enhancements that improved operational efficiency.
Assistant Manager – Operations - Magus Customer Dialog Pvt. Ltd. - Pune
(2015-07 - 2016-12)
Project: Airtel DTH – Sales & Retention
- Led operations for 250+ executives supported by 11 Team Leaders.
- Managed SLA compliance, productivity, quality, and customer satisfaction.
- Conducted Monthly Business Reviews (MBRs) and performance analysis.
- Designed incentive plans and recognition programs.
- Managed workforce planning and operational reporting.
- Improved SLA adherence to 95%+.
- Reduced employee attrition through engagement initiatives.
- Increased team productivity by 15% through revised incentive structures.
Senior Team Leader – Operations - Magus Customer Dialog Pvt. Ltd. - Pune
(2012-10 - 2015-06)
Project: Tata Sky – Sales & Retention
- Managed a team of 25+ executives.
- Improved team productivity by approximately 20%.
- Planned dialler strategies to optimize calling efficiency.
- Conducted performance reviews and coaching sessions.
- Consistently achieved business KPIs.
Trainer - Magus Customer Dialog Pvt. Ltd. - Pune
(2011-02 - 2011-10)
- Designed and delivered induction and refresher training.
- Improved trainee success rates by approximately 30%.
- Conducted product, process, and communication training.
Customer Dialogue Executive - Magus Customer Dialog Pvt. Ltd. - Pune
(2010-05 - 2011-02)
Project: Johnson & Johnson – Sales
- Delivered high-quality customer interactions with 100% quality scores.
- Consistently achieved sales and conversion targets.
- Maintained excellent customer satisfaction levels.
