Assistant Manager – Customer Service - Uniworld Logistics Pvt Ltd - Pune, India
(2025-01)
- Help manage current and new customer accounts.
- Deal with a high volume of inbound and outbound inquiries.
- Maintain relationship with customers and to provide exceptional customer service to customers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes to customers and set up shipments as required by customers.
- Multitasking skills within work space as well as computer software programs.
- Be a professional representative of our company.
- Daily monitoring of key metrics – preparing reports, analysis and actions (tracking reports, inquiry sheet)
- Following SOP's for all customers along with Mumbai operations team
- Conducting monthly ORM with Mumbai teams for ocean, air and clearance
- Conducting meeting with teams with preparation and creation of complaint report with team
Assistant Manager – Ocean Export - C H Robinson Worldwide Freight - Pune, India
(2024-05 - 2024-12)
- Understanding the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
- Understanding and input of applicable financial components of shipments to generate correct billing for customers
- Applying industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
- Execution/Coordination of shipments and mentoring others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
- Creating, maintaining, and updating shipments in system and ensuring accurate data
- Provides track and trace service to customers and generateing shipment documents
- Ensuring a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
- Building great relationships with customers, responding timely and following up on issue resolution
- Communicating clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
- Acting as a key customer contact and subject matter expert
- Leading by example when it comes to customer outreach, retention, and expansion
- Acting as a resource and expert to the department, branch, and network on customer requirements & process initiatives
- Work effectively in a team environment and collaborate
Deputy Manager - Airfreight - Kuehne Nagel Pvt Ltd - Gurgaon, India
(2017-04 - 2022-03)
- Handled Pan India client's for hassle free invoice submission on customer portal with pre-defined specifications provided by customer
- Maintaining data for above mentioned invoice submission with weekly accounts and sales calls
- Invoicing to customers for both airfreight imports and exports
- Month end files closure with accounts for revenue and expenditure generated each month
- Digital invoice submission for Pan India clients
- Was send to Malaysia for a week for a workshop on new system introduction regarding process and implementation
Senior Executive - Air Imports - Kuehne Nagel Pvt Ltd - Gurgaon, India
(2014-05 - 2017-05)
- Managing commercial terms of freight, arrival confirmation and pre- alert details.
- Responsible for customer service, bookings, documentation, and execution of routing for assigned shipments from pick up till delivery depending on freight terms.
- Verify that shipments are being processed through customs for both import and export.
- Build customer relationships by responding to customer communications via email, fax and mail
- Work with air and ground transportation partners to handle shipments
- Receive and track purchase orders (P.O.s) from Importers/Overseas offices for pending air shipments
- Retrieve shipment details, handle all documentation forcargo release and data entry for each shipment
- Further increase customer satisfaction and business share through proactive and regular contact
- Communicate with and ensure release of the freight from air carriers
- Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
- Setup and coordinate deliveries to the customer
- Team lead for invoicing
Executive - Air Import and Export - Kuehne Nagel Pvt Ltd - Pune, India
(2011-03 - 2014-05)
- Organizing import shipments from start to finish
- Obtain and check shipping documents from suppliers
- Obtain customs clearance information other offices
- Setup and coordinate deliveries to the customer
- Custom clearance
- Monitor collection, departure, connection, and arrival
- Providing milestone updates to clients/agents
- Job creation, invoicing and sending PODs
- Develop and provide excellent customer service to internal and external customers; advise of shipment details and provide quotations.
