Aishwarya Rana

Customer-focused professional with strong communication, complaint-handling, and people management skills. Backed by leadership experience, technical education, and hands-on customer interaction, aspiring to contribute to the organisation while ensuring dedication and time driven results for mutual growth.

Quality complaints manager at ALSTONE MANUFACTURING PVT LTD (2021-01 – Present)

• Handled customer complaints at PAN India level, ensuring timely acknowledgment, tracking, and resolution.
• Coordinated with internal departments (quality, production, logistics) to investigate and close complaints efficiently.
• Conducted root cause analysis (RCA) and implemented corrective and preventive actions (CAPA) for recurring issues.
• Maintained accurate documentation of complaints, resolutions, and follow-ups as per ISO and company standards.
• Supported internal and external audits by maintaining organized records of complaint cases and resolutions.
• Actively contributed to process improvement initiatives aimed at enhancing customer satisfaction and reducing complaint frequency.
• Demonstrated strong communication, time management, and conflict-resolution skills in a fast-paced environment.
• Provided training to internal teams to reduce internal errors, defects thereby reducing complaints frequency.

Masters in Physics – VSKC PG COLLEGE- D.DUN (2019-01 – 2021-01)

Bachelor of Science – IGNOU, NEW DELHI (2016-01 – 2019-01)

Diploma in Electronics Engineering – GGPD- DEHRADUN (2015-01 – 2017-01)