Skill C2C - NKGSB CO-OPERATIVE BANK
(2021-12)
- Identify and monitor potential fraud activities and investigate the suspected alerts and escalate finding's to bank officials.
- Conduct investigations on customer's accounts to detect and resolved various fraud transactions.
- Analyzed all online banking transactions to identify suspicious activities and fraud pattern.
- Document all fraud cases for feature analysis.
- Review & Follow-up on suspicious cases with internal team to develop appropriate risk strategies.
- Prepared reports for all investigation cases.
- Complete fraud reviews and determine if transactions are fraudulent and complete the corresponding actions, for examples chargeback.
- Perform regular reviews of transactions data.
- Follow policies and procedures, complete tasks correctly on time, and support the bank's goals and values.
- Perform duties specific to the position and other functions as assigned.
- Monitoring transactions alerts with the help of "Clari5" application. Along with that we do monitor and access RBI applications such as Cybercrime portal, NPCI application and Daksh Portal.
- Fraud Risk Management Specialist with a deep understanding of Clari5 application seeking a challenging role to contribute expertise in fraud prevention and detection.
- Identify patterns and suspicious activities indicative of fraud across multiple channels and transactional data.
- Monitor real-time alerts and investigate potential fraud incidents promptly.
- Continuously review and refine rules to enhance fraud detection accuracy and minimize false positives.
- Maintain accurate documentation of fraud-related activities, including case files, investigative reports.
- Monitor and analyze alerts generated by fraud detection system to identify potential fraudulent activities within NPCI's portal
- Analyze transactional data, patterns, and trends to identify potential fraud risks and indicators, and implement proactive measure to prevent fraud.
- Latest fraud trends, techniques and technologies in the payment industry, and propose innovative solutions to enhance fraud prevention strategies.
- Identify opportunities for improving fraud detection system and processes, and provide recommendations for enhancements.
- Investigate and analyze fraud cases reported through the cyber crime portal.
- Send mail to the branch to lien mark the disputed amount for the credit cases and to the channel to raise the chargeback for the debit cases.
- Regularly updating the beneficiary details, put transaction on hold.
- Prepare monthly report with the details of the cases reported along with the modus operandi of frauds, channels associated, working and non-working days.
Relationship Officer - KOHINOOR
(2016 - 2019)
- Coordinating the sales team by managing schedules, filing important documents and communicating relevant information.
- Coordinating training and scheduling for sales staff.
- Answering Customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
- Collaborating with other departments to ensure sales, marketing, queries and deliveries and handle deficiently.
SALES CO-ORDINATOR - CEDP Skill Institute
(2019-12 - 2020-07)
- Setting sales goals and developing sales strategies.
- Researching prospects and generating leads.
- Contacting potential and existing customers on the phone, by email, and in person.
- Handling customer questions, inquiries, and complaints.
- Preparing and sending quotes and proposals.
- Meeting daily, weekly and monthly sales targets.
- Participating in sales team meetings.
- Collaborate with team member to achieve better results.
SALES CO-ORDINATOR - Quastech
(2020-12 - 2021-09)
- Research and recommend prospects for new business opportunities
- Research and analyze sales options
- Build and maintain relationships with clients and prospects
- Stay current with trends and competitor to identify improvements or recommend new products
- Build and maintain professional networks
- Meet with potential clients to determine their needs
- Collect and analyze information and prepare data and sales reports
