Assistant Manager - Worldline India Pvt Ltd.
(2022-07 - 2026-02)
Handing and managing FRM Transaction Monitoring Team. Handing client Banks and resolving their queries.
- Action on customer service request via mails & calls.
- Preparing FRM Man-com deck (PPT) and publishing it to FRM Head for monthly review to Top Most level Management for overall FRM department.
- Managed rules creation & amendment for transaction monitoring across multiple issuing banks & acquiring banks.
- Identified emerging fraud trends and created/updated monitoring rules based on bank requirements.
- Conducting rule review in every quarter for all client banks.
- Providing approvals for blocking of ICA (International card acceptancy) to analyst for suspicious POS Merchants.
- Authorized temporary blocking of Merchant IDs (MIDs) for high-risk merchants.
- Providing first level approval and details for scheduling any maintenance activity if FRM applications or FRM transactions is impacted.
- Maintained detailed incident reports for all planned and unplanned system downtimes.
- Preparing chargeback data & publishing the MIS. Maintain all banks dispute files.
- Conduct monthly team review & meeting with team members.
- Hosted meetings and prepared Minutes of Meeting (MoM), sharing updates with the FRM Head.
- Performed call quality monitoring and providing feedback to the team members.
- Maintaining co-ordination with internal department & Vendors for query handling.
- Preparing team roster and highlighting roster changes to HR department.
SENIOR EXECUTIVE - Worldline India Pvt Ltd
(2017-02 - 2022-07)
Transaction monitoring of Issuance bank and Acquiring bank.
- Monitored card transactions for BOI Credit, BOI Debit, IDBI, BOM, and KVB credit cards.
- Conducted real-time fraud detection for cases such as internet misuse, skimming, vishing, and lost/stolen cards; initiated card blocking to prevent further misuse.
- Handled online fraud cases by coordinating with merchants through real-time calls and email communication to place transaction holds and process reversals.
- Retrieving beneficiary details from acquiring banks/merchant in vishing cases.
- Worked on issuance applications such as VRM, One-View Case Manager, and GUI.
- Monitoring merchant's transactions and held payments for transactions that appears to be potential suspicious or fraudulent in nature.
- Managed transaction monitoring for 18 acquiring banks.
- Highlighting the suspicious transactions to relevant acquiring bank.
- Initiated blocking of ICA (International Card Acceptance) for suspicious merchants.
- Authorized blocking of Merchant IDs (MIDs) for high-risk or fraudulent merchants.
- Worked on acquiring applications such as MRL and CFT for transaction monitoring and reporting.
Executive - HDFC General Insurance Ltd
(2016-07 - 2017-02)
- Attending claim intimation from insured & takes necessary action.
- Daily claim registration of intimated claims (CCM & NM SYSTEM).
- Appoint surveyor as per claims manager instruction for intimated claims.
- Co-ordinate with surveyor & insured to conduct survey. Follow-up with surveyor to get survey status.
- Claims Reserve updating as per ILA (Initial Loss Advise) & FSR (Final Survey Report) received from surveyor.
- Registration of co-insurance claims.
Junior Associate - BNP Paribas India Solutions Private Limited (Pay roll –Kelly Services PVT.LTD)
(2015-09 - 2016-07)
- Identifying the Type of Invoices as per Invoice Specification. e.g. Standard Invoices, Standard Credit Note, Aims Invoices, Pre-Approved Invoices, Proforma Invoices, Vat Only invoices, One time Vendor Invoices, HR-Non- Supportive Invoices, etc.
- Identifying the PO Invoices, Check either that PO is GRN (Good Received Note) or not in SAP (ME23) & Process PO in (MI7R) SAP.
- For Any New Vendor, Preparing Vendor Creation Form in Excel Sheet as per the detail given on invoice & send this invoice to Static Data team through Mail or basware.
- Create & Amend a Project Code in SAP, as per mail from Client & give confirmation to the client that project code has been created.
- Report to client & HOD about London q-status of invoices on daily basis through email.
Accounts Executive - Intelenet Global Service Pvt.Ltd (Serco)
(2015-06 - 2015-09)
Responsible Vendor Managements Department.
- Maintaining Cost Centre & Profit Center wise Accounting in SAP FICO Module.
- Maintaining Business Area wise accounting.
- Voucher entries of Payment, Journal &Sales in SAP.
- Booking suppliers Invoices & timely making payments (Indian & Foreign currency).
- Coordinating with branches & Bank regarding Payments, fund transfer.
Admin Executive - Vijay Sales (Head Office)
(2014-04 - 2014-11)
- Admin work related to Expenses.
- Handling all Bills of Pan India branches (Light Bills, Telephone Bills).
- Maintaining records of Light Bills, Telephone Bills, Internet Lines, Mobile bills, Agreements of owned and leased Branches.
- Handling of petty cash of all branches checking and approving cash vouchers.
- Maintaining daily attendance of all branches housekeeping staff, loaders and security staff.
Jr.Officer - ADFC PVT LTD Subsidiary of HDFC PVT LTD
(2010-03 - 2013-10)
- Monitoring and analyzing cards transactions in PRM (Pro-Active Risk Manager) software.
- Called out the customer for confirmation of transaction of the cards.
- Identifying fraudulent transactions & Investigation of block card cases.
- Detection & Investigation of Lost and stolen cases, Applicant fraud, Imposter, and never received fraud, Skimming & counterfeit fraud.
- Analysis of temporary block card cases & taking it to logical closure.
- Arrange of Field visit on customer address to and get revert from agency.
- Coordinate with the customer regarding cards transactions in the county and abroad.
- Maintaining records of Emails, card blocks and following them.
- Doing and maintain MIS of DAE cross sells.
