Ajal Dev

Ambitious Technical Support Engineer with specialized experience in Cloud Telephony (CPaaS) environments. Committed to mastering complex technical architectures, delivering 24/7 mission-critical support, executing database troubleshooting, and implementing server-level optimization. Completed MCA in 2025; actively seeking a high-growth environment to leverage new tools, take technical risks, and deliver maximum value.

Technical Support Engineer - Prudent Technologies

(2025-11 - 2026-05)

• Provided high-stakes, 24/7 production support for cloud telephony CPaaS applications, ensuring maximum uptime and immediate resolution for global client technical queries.
• Executed deep-dive L2/L3 troubleshooting across application, Oracle SQL database, and Linux server layers to isolate and resolve complex technical bottlenecks.
• Leveraged Python scripting and SQL query optimization for data validation and backend troubleshooting, improving root-cause analysis efficiency.
• Utilized Wireshark and networking protocols to analyze packet data and resolve connectivity issues, collaborating with cross-functional teams to implement permanent fixes.

Master of Computer Applications - Computer Applications - Sree Narayana Gurukulam College of Engineering, Kolencherry, Ernakulam (2023 - 2025)