Ajal Dev
Technical Support Engineer with specialized experience in Cloud Telephony (CPaaS) environments
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About
Ambitious Technical Support Engineer with specialized experience in Cloud Telephony (CPaaS) environments. Committed to mastering complex technical architectures, delivering 24/7 mission-critical support, executing database troubleshooting, and implementing server-level optimization. Completed MCA in 2025; actively seeking a high-growth environment to leverage new tools, take technical risks, and deliver maximum value.
Experience
Technical Support Engineer - Prudent Technologies
(2025-11 - 2026-05)
- Provided high-stakes, 24/7 production support for cloud telephony CPaaS applications, ensuring maximum uptime and immediate resolution for global client technical queries.
- Executed deep-dive L2/L3 troubleshooting across application, Oracle SQL database, and Linux server layers to isolate and resolve complex technical bottlenecks.
- Leveraged Python scripting and SQL query optimization for data validation and backend troubleshooting, improving root-cause analysis efficiency.
- Utilized Wireshark and networking protocols to analyze packet data and resolve connectivity issues, collaborating with cross-functional teams to implement permanent fixes.
Education
Master of Computer Applications - Computer Applications - Sree Narayana Gurukulam College of Engineering, Kolencherry, Ernakulam (2023 - 2025)
