Ranjani Balaji

Proactive Technical Support Engineer with hands-on experience in Workplace Computing environment, providing L2 support for enterprise printing infrastructure. Proven ability to troubleshoot complex printing issues while maintaining SLA compliance and high customer satisfaction.

L2 Technical Support Engineer - Tata Consultancy Services Pvt. Ltd. - Chennai

(2024-01)

• Providing advanced support for global printer infrastructure, resolving issues related to driver conflicts, print spooler failures, and printer installations remotely.
• Managing printer deployments and configurations across globally using LRS output and print management solutions.
• Installing, updating, and troubleshooting printer drivers across Windows environment.
• Diagnosing issues related to IP configuration, DNS, DHCP, and connectivity for networked printers.
• Coordinating with global IT teams, vendors, and procurement for hardware replacement and configurations.
• Handling escalations from L1 support and resolving complex tickets via platforms like BMC Helix remedy, ensuring SLA and KPI adherence.
• Created and updated knowledge based documentation for recurring issues.
• Assisted end users via remote support, calls, chat and email.

Bachelor of Technology - Biotechnology - Rajalakshmi Engineering College, Thandalam, Chennai (2020 - 2024)

Class XII - Sree Narayana Mission Senior Secondary School, West Mambalam, Chennai (2020)

Class X - Sree Narayana Mission Senior Secondary School, West Mambalam, Chennai (2018)