Ajas Mathew

Dedicated hospitality professional with 7+ years of experience in luxury hotels, resorts, and international cruise lines. Skilled in delivering exceptional guest service, handling high-pressure environments, and supporting smooth F&B operations. Recognized for strong communication, problem-solving, and team collaboration skills that consistently enhance guest satisfaction and service quality.

Restaurant Waiter - Celebrity X Cruises (Royal Caribbean Group) - Miami, United States

(2024-05-01)

• Delivered exceptional customer service, creating memorable dining experiences for guests.
• Maintained in-depth knowledge of menu items and daily specials to provide accurate recommendations.
• Coordinated closely with kitchen staff to ensure timely and precise food delivery.
• Assisted guests with inquiries and resolved dining-related issues quickly and professionally.
• Prepared and maintained table settings, ensuring a clean, welcoming environment at all times.
• Processed orders efficiently using POS systems, ensuring accuracy in billing and transactions.
• Trained and mentored new staff on service standards and restaurant protocols.
• Handled guest complaints diplomatically, ensuring positive outcomes in line with company policies.
• Maintained cleanliness and hygiene throughout the dining area, ensuring high service standards.

F&B Expert - Marriott Resort Palm Jumeirah - Dubai, United Arab Emirates

(2022-12-01 - 2024-04-30)

• Provided personalized dining experiences in a high-end resort.
• Assisted in staff training and service standard implementation.
• Promoted menu specials and optimized upselling opportunities.

F&B Expert - One & Only Royal Mirage Hotel - Dubai, United Arab Emirates

(2018-10-01 - 2022-08-30)

• Maintained exceptional guest service in luxury hotel dining.
• Resolved guest concerns politely and professionally.
• Supported team in achieving daily service targets.

F&B Associate - Hyatt Regency - Chennai, India

(2017-11-01 - 2018-07-31)

Trainee Captain - Sheraton - Hyderabad, India

(2017-04-01 - 2017-10-31)

Industrial Exposure Training

(2015-04-01 - 2015-10-30)

B.Sc. - Hotel Management & Catering Science - Holy Cross Institute of Management (2014-07-01 - 2017-08-31) Calicut, India