Lijo George

Dynamic hospitality professional with 15+ years of experience in luxury resorts and hotels. Expertise in resort operations, revenue management, budgeting, guest satisfaction, banquet operations, team leadership and business growth.

General Manager - Karma Resort Munnar - Munnar

(2024-05 - 2026-04)

Led overall operations of a luxury hill resort ensuring exceptional guest experiences and achievement of financial targets.

• Managed Rooms Division, F&B, Engineering, Sales & Marketing, Finance and HR.
• Implemented revenue enhancement strategies, cost controls and productivity improvements.
• Oversaw maintenance, quality assurance, guest satisfaction and online reputation.
• Planned themed events, guest engagement activities and staff development programs.
• Collaborated with regional leadership to achieve operational excellence.

General Manager - Casa Rio Resort, Athirappilly - Athirappilly

(2023-01 - 2024-04)

Headed overall operations of a 35-key luxury resort.

• Managed a 500-pax outdoor banquet venue and 150-pax indoor banquet hall.
• Directed Front Office, Housekeeping, Kitchen, F&B, Engineering, Sales and Finance.
• Led budgeting, revenue optimization and cost control initiatives.
• Recruited, trained and developed staff.
• Ensured statutory compliance and preventive maintenance.

General Manager - Karma Royal Haathi Mahal - Goa

(2021-08 - 2022-12)

Managed operations of a 150-key flagship resort.

• Improved profitability and guest satisfaction.
• Reported to Regional General Manager.

General Manager - Karma Chakra Resort - Kumarakom

(2020-03 - 2021-08)

Directed overall resort operations.

• Managed budgets, P&L and service quality.

Room Division Manager - Karma Chakra Resort - Kumarakom

(2018-01 - 2020-02)

Managed Front Office and Housekeeping.

• Controlled room inventory and budgets.

Front Office Manager - Karma Chakra Resort - Kumarakom

(2015-10 - 2017-12)

Managed front office operations and guest service.

Front Office Manager - Fairmont Business Hotel

(2013-03 - 2015-10)

Managed reservations, OTAs and corporate accounts.

Front Office Associate - The Fitzwilliam Hotel - Belfast

(2012-02 - 2013-01)

Front Office Associate - Ten Square Hotel - Belfast

(2011-03 - 2012-01)

MSc - International Hotel & Tourism - University of Ulster

Bachelor's Degree - M.I.E.