Key Account – CRM Executive at V-Trans India ltd. (2026-06 – Present)
- Managed key customer accounts and maintained strong client relationships.
- Acted as the primary point of contact for assigned customers.
- Coordinated with operations, warehouse, and transportation teams to ensure timely deliveries.
- Resolved customer queries, complaints, and service issues promptly.
- Monitored shipment status and provided regular updates to clients.
- Prepared quotations, reports, and account performance reviews.
- Identified opportunities to increase business with existing customers.
- Ensured customer satisfaction and achieved service-level agreements (SLAs).
- Worked closely with sales and finance teams for billing and payment follow-ups.
Senior Godown Officer at D Mart (Avenue Super Mart Ltd.) (2025-10 – 2026-06)
- Receive goods from Distribution Centers (DC) or suppliers.
- Check quantity, quality, and documents (GRN, invoice).
- Report short, excess, or damaged stock immediately.
- Maintain accurate stock records in the system and physically.
- Follow FIFO/FEFO to manage expiry products.
- Conduct regular stock audits and cycle counts.
- Store products category-wise and variant-wise in the godown.
- Ensure proper labeling, stacking, and cleanliness.
- Maintain temperature control for chiller or sensitive items.
- Provide stock to the store floor as per requirement.
- Ensure no stock-out and proper replenishment.
- Maintain registers like Inward Register, Damage Register, FIFO records.
- Follow company SOPs, audit requirements, and safety rules.
- Guide helpers or loaders in unloading, stacking, and dispatching goods.
- Ensure fire safety, hygiene, and warehouse discipline.
Recovery Executive at Adani Total Gas Ltd, Ahmedabad (2024-01 – 2025-10)
- Managing MIS Report, handling all types of customer complaints on or before SLA, developing and initiating strategically planned actions to ensure all time compliance of Recovery process.
- Client Coordination - Call Compile Receivable dump for various customers such as Industrial & Commercial on daily basis as well as mobilizing receivables along with exact summary after due dates on Fortnightly.
- Prepared Daily Receivable MIS updated with remarks, followed by Tele caller.
- Comprehensive exposure in driving strategies for SD/BG Exposures, Digital Data Preparation, MIS Leadership & Annexure as well as one page exposure monthly.
- Focused on CNG Update, verifying Disconnection of Commercial on daily basis. Issue Resolution related to all types of complaints, Ensuring a smooth and companionable settlement.
Team Leader-Cum-Delivery Executive at Ekart Logistics (Flipkart) (2019-12 – 2023-12)
Having 4+ years of experience in Logistics (E-commerce).
- Managed day-to-day Logistics operations, Monitoring Procurement and incoming deliveries, overseeing and Estimating delivery times.
- Coordination – Call Handling Freight, Materials and Managing Stock Levels.
- Facilitated activities of workers engaged in Goods Procurement, Storing and Shipping Products and Materials.
- Coordinated and observed inbound & outbound Materials deliveries, Keeping abreast of delays and other point at issues.
- Implemented the job training activities to team, including setting strategy, timelines, and benchmarks.
- Issue Resolution related to Logistics Operations & Management., Ensuring a smooth workflow.
