Ajay Kumar

Dynamic and highly resourceful professional, targeting opportunities, to drive Enterprise Technology Transformation by leveraging expertise in Technical Program Management, Cloud, Automation, AI, and Cross-Functional Delivery to achieve scalable, high-impact business outcomes.

Sr. Automation Program Manager - GHX - Hyderabad, India

(2025-09)

Healthcare Supply Chain Technology

• Directed end-to-end technology program delivery across SaaS and healthcare supply-chain initiatives, aligning Product, Engineering, GTM, Customer Success, Operations, and customer stakeholders across planning, dependencies, integrations, releases, go-live, and post-production activities.
• Orchestrated multi-system implementations across provider and supplier environments, managed onboarding, data validation, integration readiness, stakeholder preparedness, production support, and post-release enhancements.
• Served as a technical escalation point by translating infrastructure, integration, and application challenges into business impact assessments, recovery plans, ownership structures, timelines, risk positions, and executive-level communications.
• Developed regional forecasting and QBR frameworks to establish delivery KPIs, identify emerging risks, monitor operational performance, and translate metrics into actionable management decisions.
• Advanced workflow modernization through UiPath, Claude AI, and Intelligent Document Understanding integrated with customer ERP environments across invoicing, order management, contracts, and transaction workflows.
• Aligned distributed teams and competing priorities to eliminate blockers, coordinate dependencies, and sustain delivery accountability across business, engineering, product, and customer-facing functions.

Project Manager - Quarks Technosoft / Persolkelly (Autodesk) - Bengaluru, India

(2022-01 - 2025-08)

Technology / RPA Solutions

• Delivered end-to-end RPA and digital transformation programs that generated $2M+ in annual savings, 20,000+ annual hours of productivity gains, and 30% efficiency improvement across business and technology stakeholders.
• Governed program scope, schedules, priorities, dependencies, risks, issues, resource coordination, governance mechanisms, and delivery reporting across matrixed teams.
• Established an RPA Center of Excellence with defined governance standards, decision rights, ownership models, delivery controls, and continuous-improvement practices.
• Formulated transformation roadmaps by evaluating process opportunities, technical feasibility, business value, ROI, dependencies, and delivery capacity.
• Managed enterprise technology initiatives involving SAP, Salesforce, ServiceNow, and system integrations, aligning business, engineering, and delivery teams throughout implementation and adoption.
• Leveraged program performance data, operational KPIs, and stakeholder feedback to inform delivery decisions, leadership reporting, and continuous-improvement initiatives.

Tech Business Systems Analyst - Wells Fargo - Bengaluru, India

(2019-01 - 2021-10)

Global Financial Services | Consumer Lending

• Converted business requirements into scalable API-driven, system-to-system solutions while coordinating delivery between Consumer Lending stakeholders and technology teams.
• Validated database records through SQL analysis, reconciling expected and actual outcomes to identify defects and strengthen UAT and release readiness.
• Coordinated UAT execution, defect analysis, production validation, and stakeholder sign-offs across business and engineering teams.
• Integrated enterprise applications through APIs and automated downstream data exchanges, minimized manual intervention within lending workflows.
• Created Power BI and Tableau reporting solutions to transform operational data into actionable performance insights.

Assistant Engineer - Ericsson - Bengaluru, India

(2017-03 - 2019-01)

Telecommunications & Network Services

• Supported cross-functional technology and network-services initiatives centered on process improvement, service quality, operational readiness, and business continuity.
• Facilitated coordination among business and operational stakeholders across delivery-readiness and change-management activities, thereby reinforcing execution consistency.

Bachelor of Technology (B.Tech.) - Computer Science & Engineering - West Bengal University of Technology / MAKAUT (2012 - 2016)