Bir Ranjan Kumar

Operations Coordinator supporting indoor retail automation across gas stations and oil retail sites. Tracks downtime logs, efficiency metrics, and SLA response times, while coordinating vendors, maintenance visits, and warehouse refills for automated shelves and dispensers. Strengthens site reliability by checking safety and fire-hazard compliance and keeping equipment issues moving to resolution.

Operations Coordinators (Indoor Retail) - Automation at Gilbarco Veeder Root India Private Limited (2025-04 – Present)

• Prepare daily operational data, highlighting downtime logs and overall efficiency metrics.
• Liaison with third-party automation vendors, tracking performance metrics and scheduling hardware maintenance visits.
• Coordinate with the warehousing team to ensure automated shelves and dispensers are continuously refilled based on system demands.
• Inspect automated fixtures to ensure they comply with local indoor safety regulations and fire hazards.
• Keeping response and fixing times within target limits (Service Level Agreements or SLAs).
• Working with retail gas stations and major oil companies to resolve equipment issues.
• Ensuring the team follows safety rules and has the right technical skills.
• Prepared daily operational reports on downtime, efficiency trends, and open service items for review.
• Coordinated maintenance visits with external vendors and aligned schedules for site availability.
• Monitored automated equipment issues and routed service requests to the appropriate support teams.
• Reviewed refill requirements with warehousing teams to maintain stock levels for automated shelves and dispensers.
• Experience in handling Submersible Turbine Pumps (STP)

L1 Tech Support at Orpak Systems India Pvt Ltd. (2023-06 – 2025-04)

• Resolved customer support tickets through phone, email, and chat while maintaining consistent client communication.
• Guided users through troubleshooting steps for hardware, software, application, and network connectivity issues.
• Provided step-by-step instructions to help users resolve recurring technical issues independently.
• Assisted with software installation, configuration, updates, and patching to keep systems current.
• Maintained accurate issue records and product documentation for reference across future support cases.
• Kept current on product features, specifications, and troubleshooting procedures to support accurate customer guidance.

Automation Engineer at Orpak Systems India Pvt Ltd. (2018-03 – 2023-06)

• Managed [number] site installations per month for SAM, HHR, NNR, Ring, and mini-Nano Pass systems.
• Configured networking ROS and Site Omat installations, troubleshooting setup issues across retail automation sites.
• Improved customer service by translating client feedback into updated policies and procedures.
• Handled public relations issues and maintained customer trust through clear, professional communication.
• Established operating policies and objectives aligned with organizational goals and service standards.
• Applied strong written and oral communication, problem resolution, and confidentiality in technical support work.

Automation Engineer at Dover India – Tokheim India Pvt. Ltd. (2017-06 – 2018)

• Strengthening customer service by using client feedback to refine service policies and procedures.
• Resolved public relations issues and supported customer management with clear, professional communication.
• Developed policies and objectives aligned with organizational goals while supporting confidentiality and problem resolution.
• Collaborated with cross-functional teams to identify process improvement opportunities in automation workflows.

Automation Engineer at Dover India – OPW DIVISION (2016-01 – 2017-06)

• Troubleshot automation and control issues across multiple sites to restore normal operations quickly.
• Coordinated field service activities with local teams to align repairs, site access, and follow-up support.
• Documented technical findings, maintenance actions, and open issues for clearer handoffs between shifts.
• Supported software-related checks using SQL and.NET knowledge during basic system verification tasks.
• Led training sessions for junior engineers on best practices in automation techniques and tools usage.

Service Coordinator at Su-kam Power System Limited (2013 – 2016)

• Logged customer requests and maintained service records for accurate tracking and follow-up.
• Scheduled technician visits based on urgency, location, and available resources.
• Verified complaint details and coordinated timely updates between customers and support staff.
• Managed follow-ups for pending service calls until resolution or reassignment.
• Coordinated service requests, ensuring timely response and resolution for customer inquiries.

Bachelor of Science in Computer Science – Annamalai University (2012-01)

Intermediate (10+2) in Chemistry, Mathematics, Physics – Bihar Intermediate Education Council (2008-01)

High School (10th) in English, Hindi, Science, Social science, Mathematics, Arts – Bihar School Examination Board (2006-01)