Sr. Automation Program Manager - GHX - Hyderabad, India
(2025-09)
Healthcare Supply Chain Technology
- Directed end-to-end technology program delivery across SaaS and healthcare supply-chain initiatives, aligning Product, Engineering, GTM, Customer Success, Operations, and customer stakeholders across planning, dependencies, integrations, releases, go-live, and post-production activities.
- Orchestrated multi-system implementations across provider and supplier environments, managed onboarding, data validation, integration readiness, stakeholder preparedness, production support, and post-release enhancements.
- Served as a technical escalation point by translating infrastructure, integration, and application challenges into business impact assessments, recovery plans, ownership structures, timelines, risk positions, and executive-level communications.
- Developed regional forecasting and QBR frameworks to establish delivery KPIs, identify emerging risks, monitor operational performance, and translate metrics into actionable management decisions.
- Advanced workflow modernization through UiPath, Claude AI, and Intelligent Document Understanding integrated with customer ERP environments across invoicing, order management, contracts, and transaction workflows.
- Aligned distributed teams and competing priorities to eliminate blockers, coordinate dependencies, and sustain delivery accountability across business, engineering, product, and customer-facing functions.
Project Manager - Quarks Technosoft / Persolkelly (Autodesk) - Bengaluru, India
(2022-01 - 2025-08)
Technology / RPA Solutions
- Delivered end-to-end RPA and digital transformation programs that generated $2M+ in annual savings, 20,000+ annual hours of productivity gains, and 30% efficiency improvement across business and technology stakeholders.
- Governed program scope, schedules, priorities, dependencies, risks, issues, resource coordination, governance mechanisms, and delivery reporting across matrixed teams.
- Established an RPA Center of Excellence with defined governance standards, decision rights, ownership models, delivery controls, and continuous-improvement practices.
- Formulated transformation roadmaps by evaluating process opportunities, technical feasibility, business value, ROI, dependencies, and delivery capacity.
- Managed enterprise technology initiatives involving SAP, Salesforce, ServiceNow, and system integrations, aligning business, engineering, and delivery teams throughout implementation and adoption.
- Leveraged program performance data, operational KPIs, and stakeholder feedback to inform delivery decisions, leadership reporting, and continuous-improvement initiatives.
Tech Business Systems Analyst - Wells Fargo - Bengaluru, India
(2019-01 - 2021-10)
Global Financial Services | Consumer Lending
- Converted business requirements into scalable API-driven, system-to-system solutions while coordinating delivery between Consumer Lending stakeholders and technology teams.
- Validated database records through SQL analysis, reconciling expected and actual outcomes to identify defects and strengthen UAT and release readiness.
- Coordinated UAT execution, defect analysis, production validation, and stakeholder sign-offs across business and engineering teams.
- Integrated enterprise applications through APIs and automated downstream data exchanges, minimized manual intervention within lending workflows.
- Created Power BI and Tableau reporting solutions to transform operational data into actionable performance insights.
Assistant Engineer - Ericsson - Bengaluru, India
(2017-03 - 2019-01)
Telecommunications & Network Services
- Supported cross-functional technology and network-services initiatives centered on process improvement, service quality, operational readiness, and business continuity.
- Facilitated coordination among business and operational stakeholders across delivery-readiness and change-management activities, thereby reinforcing execution consistency.
