Ajay

Technical Lead with 4 years of experience in SCCM/MECM endpoint management and enterprise application packaging at Cognizant, supporting Fortune 500 clients including Merck Sharp & Dohme (MSD). Hands-on expertise in packaging and deploying MSI, EXE, and scripted installs via MECM — covering detection methods, dependencies, supersedence, rollback strategies, and pre-production validation across 1,00,000+ workstations and 20,000+ servers. Regularly handled 10–20 packaging requests per month, coordinating UAT with business stakeholders and partnering with Security and Vulnerability teams to prioritize critical software updates.

Solid background in monthly patch cycles, ODP deployments, ADR management, and co-managed (MECM + Intune) environments. Currently serving as SME and team lead for a 6-member engineering team. Proficient in PowerShell scripting, Nexthink for proactive endpoint remediation, and ServiceNow for change and incident management.

Technical Lead – Endpoint Management - Cognizant Technology Solutions - Hyderabad, India

(2022-05)

Client: Merck Sharp & Dohme (MSD), USA — SCCM/MECM & Microsoft Intune Endpoint Management | June 2022 – Present

• Packaged and deployed enterprise applications (MSI, EXE, and scripted installs) using SCCM/MECM across 1,00,000+ workstations and 20,000+ servers — handling detection methods, dependencies, supersedence rules, and rollback strategies for every package.
• Regularly handled 10–20 packaging requests per month across multiple business units; validated silent installs, uninstall behavior, version control, and upgrade paths before pushing to production.
• Performed functional testing in pre-production environments and coordinated UAT with business stakeholders — confirming deployments met security, compliance, and operational requirements.
• Monitored deployment success rates through SCCM reports and troubleshot installation failures; analyzed logs, identified root causes, and implemented fixes to bring down recurring packaging incidents.
• Worked closely with Security and Vulnerability teams to prioritize high-risk software remediation and ensure critical application updates were deployed on time without missing change windows.
• Developed PowerShell scripts to streamline packaging workflows — automating detection logic, silent install checks, compliance validation, and bulk deployment status reporting.
• Standardized packaging templates and reusable components; kept packaging documentation, version tracking, and change records up to date for audit readiness and enterprise change management compliance.
• Managed monthly patch cycles (ODP deployments) and ADR management for WSUS synchronization — coordinating with Windows Patching T2 & T3 teams and maintaining 98%+ patch compliance with zero SLA breaches.
• Administered Microsoft Intune for device enrollment, compliance policies, configuration profiles, and co-management workload migration between MECM and Intune across the enterprise.
• Used Nexthink for real-time endpoint visibility, proactive issue detection, and T1-level remote remediation — helped bring down escalation volumes and improved overall endpoint health.
• Handled ServiceNow Incident and Change Management tickets; maintained clean documentation and SLA adherence across all packaging requests and deployment change records.
• Designated as Subject Matter Expert (SME) for SCCM/MECM and Intune within the team; primary escalation point for complex deployment and client-health issues.
• Led a team of 6 engineers — assigning tasks, conducting knowledge-transfer sessions, reviewing tickets, and mentoring junior team members.
• Collaborated with cross-functional teams including Windows Patching T2 & T3, Security, and Service Desk to ensure end-to-end resolution of enterprise incidents.

Bachelor of Technology (B.Tech) - Electronics & Communication Engineering - Aditya Institute of Technology and Management (2015 - 2019)