Dipali Padte

Senior Endpoint Management Engineer with 11+ years of experience managing enterprise Windows endpoint environments using Microsoft Intune and MECM (SCCM). Expert in device management, compliance policies, conditional access, application deployment, and endpoint security governance. Strong experience in designing and implementing Group Policy (GPO) frameworks and standardizing configurations across Active Directory environments.

Proven track record in vulnerability management, security remediation, and patch management to ensure high compliance and reduce organizational risk. Hands-on expertise in OS deployment, software distribution, and enterprise endpoint lifecycle management in large distributed environments. Skilled in PowerShell automation, WQL/SQL reporting, and endpoint monitoring using SCOM, BeyondTrust (Bomgar), and Recast tools.

Recognized for driving endpoint modernization, improving operational efficiency, and delivering secure, scalable endpoint management solutions.

System Engineer 2 - Stewart Title - Navi Mumbai

(2023-03 - 2026-02)

• Managed Windows quality updates, feature updates, patch deployments, and update rings for enterprise devices
• Implemented and supported Windows Autopilot for zero-touch device provisioning and modern workplace deployments
• Performed release management activities for packaged applications through Intune and SCCM across multiple device platforms
• Troubleshot Intune onboarding issues, policy conflicts, compliance failures, ESP issues, Autopilot provisioning failures, and application deployment issues
• Monitored Intune dashboards, compliance reports, and device health metrics to ensure operational stability
• Performed software packaging and deployments through SCCM and Intune, targeting appropriate user and device collections for application delivery
• Assisted in patch management operations and vulnerability remediation efforts, tracking compliance and coordinating follow-up actions

Specialist - L&T Infotech (LTI) - Navi Mumbai

(2021-09 - 2023-03)

• Managed and maintained the Endpoint Configuration Manager (SCCM/MECM) infrastructure and client environment, ensuring reliable operations of site systems and distribution points
• Managed Microsoft Intune device enrollment and policy configuration, including compliance profiles, configuration settings, and security baselines
• Designed, implemented, and maintained Group Policy Objects (GPOs) to enforce security standards, streamline configurations, and manage user/device settings across Active Directory
• Troubleshot SCCM client health, proactively resolving communication and installation issues to maximize endpoint reliability
• Supported device troubleshooting, including Intune client registration, policy failures, and endpoint compliance remediation
• Implemented endpoint configuration and compliance policies across hybrid environments to meet corporate security and operational requirements
• Maintained Active Directory objects, managing users, computers, groups, and access permissions according to organizational policies
• Monitored endpoint health and resolved configuration issues to ensure secure and stable device performance
• Generated and delivered operational and compliance reports using SCCM reporting tools, WQL queries, and analysis for leadership and audit purposes
• Collaborated with Infrastructure and Security teams to strengthen endpoint security posture and align configurations with best practices

Consultant - Capgemini - Navi Mumbai

(2019-09 - 2021-09)

• Managed multiple enterprise clients delivering end-to-end SCCM/MECM support in high-pressure production environments with strict SLAs
• Administered large-scale enterprise SCCM environments for Windows endpoints, ensuring high availability, performance, and compliance
• Deployed applications, patches, and updates using software distribution and compliance policies Management, ensuring timely and compliant endpoint patching
• Created and optimized device collections, WQL queries, and SQL-based reports to support operational monitoring, compliance tracking, and management reporting
• Monitored patch compliance, analyzed failed deployments, and performed remediation to maintain enterprise security and audit readiness
• Developed PowerShell automation scripts to streamline administrative tasks, reduce manual effort, and improve operational efficiency
• Delivered support in high-pressure environments, handling multiple escalations, tight deadlines, and business-critical endpoint incidents

Senior Programmer Analyst - WNS Global Services - Vikhroli

(2017-11 - 2018-04)

• Provided daily operational support for SCCM/MECM environments, ensuring stability, performance, and timely resolution of endpoint-related incidents
• Managed patch deployment and compliance activities, monitoring update rollouts, analyzing failures, and coordinating remediation to maintain security and audit compliance
• Performed SCCM environment health checks, including client health monitoring, site system status, and component validation
• Troubleshot SCCM client issues, including installation failures, policy processing errors, and communication problems between clients and management points
• Supported endpoint troubleshooting at client level, resolving software deployment, patching, and configuration issues across enterprise devices
• Worked closely with L2/L3 teams and stakeholders to ensure SLA adherence and minimal endpoint downtime
• Maintained documentation and reports for patch compliance, incidents, and operational activities

System Administrator - IBM Info Services - Pune

(2017-04 - 2017-06)

• Supported enterprise-scale endpoint management operations for Windows devices, ensuring stable SCCM/MECM service delivery and adherence to organizational standards
• Coordinated patching activities and compliance tracking, identifying deployment failures and implementing corrective actions to maintain security posture
• Investigated and resolved endpoint configuration and client-side issues, including software deployment failures, policy processing errors, and client communication problems
• Conducted system health validation and routine environment checks to ensure SCCM infrastructure components were functioning optimally
• Collaborated with cross-functional teams to address client-specific issues and escalations, ensuring timely resolution within defined SLAs
• Assisted in endpoint lifecycle operations, including software distribution, configuration enforcement, and troubleshooting across enterprise environments
• Documented operational procedures, incident resolutions, and compliance reports to support audit and knowledge management requirements

Systems engineer - Saint-Gobain Glass India Limited - Andheri

(2013-04 - 2016-06)

• Developed and executed WQL and SQL queries for SCCM reporting, generating compliance, inventory, and deployment status reports for operations and management teams
• Provided SCCM 2007 and SCCM 2012 client support, troubleshooting client installation, policy processing, software deployment, and communication issues
• Assisted in Windows image deployment and system configuration, supporting OS installation, post-build configurations, and standard workstation setup
• Supported software distribution and application installation activities, ensuring successful deployment and resolving end-user issues
• Followed ITIL-based incident and problem management processes, ensuring adherence to SLAs and proper ticket documentation
• Worked closely with senior engineers to learn enterprise endpoint management operations and best practices, contributing to daily operational tasks
• Maintained technical documentation, knowledge base articles, and standard operating procedures (SOPs) for SCCM support processes

B.Sc IT - Information Technology - Vidyalankar Institute of Technology (2010 - 2012)