Ajith Kumar

Results-driven Process Analyst with over 8+ years of experience in A/R Order-to-Cash (OTC) processes, specializing in Cash Applications, B2B Collections, Invoice creation and resolving customer disputes. Skilled in optimizing financial workflows, ensuring SLA compliance, and enhancing stakeholder satisfaction. Proven ability to drive process improvements, manage disputes, and deliver accurate month-end closing reports.

Process Analyst - Personiv an eClerx Company - Coimbatore (TN), India

(2018-04)

• Accurately apply remittance details to customer accounts for lockbox, ACH, and cash receipts.
• Conduct routine research to reconcile unidentified payments, minimizing unapplied cash postings.
• Maintain organized payment files, including check copies and banking reports.
• Provide detailed research support to Collections Representatives for resolving client issues.
• Collaborate with Collections Representatives to clear unapplied cash efficiently.
• Perform posting reversals for returned checks and ensure proper adjustments.
• Process payment reapplications and make necessary adjustments to invoice remittances.
• Collect customer payments based on payment terms (e.g., 90 days) or payment history.
• Create and upload invoices promptly and accurately.
• Process credit card payments in alignment with customer payment methods.
• Follow up with customers on delayed payments, escalating issues to supervisors as needed.
• Conduct regular aging analysis to monitor outstanding balances and prioritize collection efforts.
• Edit invoices and send them via email to facilitate the payment process.
• Address customer credits and request advice for refund acceptance, processing refunds when applicable.
• Handle credit card and check refunds, ensuring accurate processing.
• Update payment terms based on customer payment history and agreements.
• Manage chargeback and dispute resolution processes effectively, minimizing financial losses and enhancing customer satisfaction.
• Utilize knowledge of chargeback regulations and negotiation skills to recover funds and mitigate future disputes.
• Prepare and complete month-end closing reports accurately and on time, with no delays or issues.
• Collaborate with team members to optimize payment collections and resolve customer queries effectively.

B.com (PA) - S.N.R. Sons College (2014 - 2017)