Ajitha Raj

PMP® Certified Project Manager with 14+ years of experience delivering enterprise programs across Banking, Insurance, Healthcare, and Cybersecurity domains. Expertise in Agile Delivery, Project Governance, PMO Operations, Stakeholder Management, Release Management, Risk Mitigation, Resource Planning, and Executive Reporting. Successfully delivered 10+ projects, managed teams of up to 30 members, conducted QBRs, governance reviews, and stakeholder meetings while ensuring delivery excellence and business alignment.

Project Manager - TATA CONSULTANCY SERVICES (TCS)

(2022-10 - 2025-08)

Clients: Citi Bank, MUFG, MetLife

• Led end-to-end project delivery across Banking, Insurance, and Cybersecurity initiatives using Agile and Hybrid methodologies.
• Managed cross-functional teams of 20 resources including Developers, QA Engineers, Business Analysts, and Support Teams.
• Successfully delivered Citi Bank migration projects ensuring governance compliance and stakeholder alignment.
• Managed MUFG Cybersecurity and Vulnerability Management programs, driving governance reviews, risk tracking, compliance reporting, and executive updates.
• Led MetLife Insurance delivery initiatives coordinating Development, Testing, QA, and Business stakeholders.
• Delivered an average of 5 major releases annually while maintaining delivery quality and stakeholder satisfaction.
• Conducted governance reviews, client status meetings, steering committee discussions, and executive reporting.
• Managed project schedules, resource allocation, release planning, risks, dependencies, and issue resolution.
• Received client appreciation for successful project delivery and stakeholder management.

Scrum Master - HCL TECHNOLOGIES

(2019-01 - 2022-09)

Client: USAA

• Facilitated Agile delivery for Banking and Cybersecurity programs.
• Led Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and Backlog Refinement sessions.
• Partnered with Product Owners and stakeholders to prioritize business requirements and maximize value delivery.
• Tracked sprint metrics, team velocity, risks, dependencies, and delivery performance.
• Supported Agile transformation initiatives and continuous improvement programs.
• Coordinated delivery across business stakeholders, developers, testers, and leadership teams.

PMO Lead - HCL TECHNOLOGIES

(2013-04 - 2018-12)

Clients: Johnson & Johnson, Physio control, KLA tencor, Boeing, Abbott

• Supported enterprise healthcare programs through PMO governance, financial planning, forecasting, variance analysis, and resource management.
• Managed project financials, portfolio reporting, governance reviews, and business growth reporting.
• Supported programs valued up to USD 300 Million through governance reporting and resource forecasting.
• Prepared executive dashboards, audit reports, governance reviews, and leadership presentations.
• Coordinated with Program Managers, Delivery Managers, and stakeholders to support strategic planning and decision-making.

Software Support Engineer - EMPORIS SOFTWARE SOLUTIONS

(2011-04 - 2013-03)

• Supported application deployment, production support, and infrastructure activities.
• Monitored batch jobs and resolved operational issues.
• Generated reports and communicated status updates to clients.
• Supported deployment and post-deployment activities.

Technical Support Associate - SUTHERLAND GLOBAL SERVICES

(2009-12 - 2011-04)

• Provided technical support for Dell customers in the US market.
• Diagnosed and resolved hardware, software, email, and network-related issues.
• Conducted quality audits and ensured customer satisfaction.

MBA - Supply Chain Management - Madras University (2012 - 2014)

B.Tech - Information Technology - VMU University (2005 - 2009)