Akanksha Pathi
Dedicated and detail-oriented Content Moderator with 18 months of experience at Wipro in reviewing and moderating online content while ensuring platform policy compliance and user safety. Skilled in customer support, issue handling, communication, and maintaining quality standards.
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About
Content Moderator with 18 months of experience at Wipro, specializing in Trust & Safety and content review. Experienced in evaluating user-generated content, enforcing community guidelines, and ensuring platform compliance. Strong attention to detail with proven ability to maintain high accuracy, meet SLA targets, and handle sensitive content responsibly.
Experience
Content Moderator at Wipro (2024-05 – 2025-12)
- Performed content moderation on user-generated content to ensure compliance with community guidelines and platform policies.
- Conducted content review to identify and remove inappropriate, abusive, or policy-violating content.
- Maintained daily productivity target of 60+ items per day with high accuracy and quality standards.
- Ensured adherence to Service Level Agreements (SLA) and turnaround time requirements.
- Applied policy enforcement and decision-making skills to handle sensitive content.
- Escalated complex, high-risk, or ambiguous cases to internal Trust & Safety teams.
- Performed quality assurance (QA) checks to maintain consistency and accuracy in moderation.
- Managed content filtering and classification tasks based on predefined guidelines.
- Maintained proper documentation and reporting for reviewed content.
- Contributed to improving user safety and platform integrity.
- Achieved quality scores of 95%+ while meeting strict SLAs.
Education
Bachelor of Technology (B.Tech) in Computer Science Engineering – Jawaharlal Nehru Technological University Hyderabad (2016 – 2020)
