Sagar Rai

Dedicated Content Moderator with experience reviewing user-generated content and enforcing community guidelines. Strong attention to detail, decision-making, and communication skills, committed to maintaining a safe and positive online environment.

Content Moderator - ByteDance (TikTok division) - Gurugram

(2023-05)

Gained Experienced in moderation excellence, quality assurance, performance metrics, adaptability, team collaboration, training and mentorship, and data-driven decision making.

• Moderation Excellence: Diligently monitored and moderated live streaming videos on the TikTok platform (Nepali/English language), ensuring compliance with community guidelines, content policies, and legal requirements.
• Quality Assurance: Conducted real-time reviews of user-generated content, swiftly identifying and addressing inappropriate or harmful material.
• Performance Metrics: Consistently maintained a high accuracy rate in content moderation.
• Performance Metrics: Achieved commendable moderation times for all lives.
• Performance Metrics: Collaborated with cross-functional teams to improve moderation processes, and top tier percentage of successful QA decision appeals.
• Adaptability: Successfully handled diverse content genres, adapting to cultural nuances and regional sensitivities.
• Team Collaboration: Worked closely with fellow moderators, content creators, QAs, and technical teams to maintain a positive and safe user experience.
• Training and Mentorship: Assisted in training new moderators, sharing best practices, and fostering a supportive work environment.
• Data-Driven Decision Making: Leveraged data insights to enhance moderation strategies and optimize content review workflows.

Supervisor/Operations Manager - The Packing Company - Gurugram

(2021-06 - 2023-05)

Supervising and managing team members for maintaining BAU. Handling and managing logistics related issues and vendors and booking shipments. Inventory updation and management. Honouring 3 days order shipment deadline for the organization by liaising with other departments in an efficient and productive manner. Hands-on people manager.

Sales Executive - Wheels of Meals - Gurugram

(2020-02 - 2020-04)

Worked as a Sales Executive. Learnt basics of selling, digital marketing. Learnt to maintain records of customer's data.

• Following up customer orders, understanding customer requirements, digital promotional marketing.

B.A. {HONS} - Nepali - St. Joseph college accredited to North Bengal University

Diploma - Data Entry Operator - Webel Computer Training Centre (Govt of West Bengal)

Higher secondary - 12TH PASSED - Rama Krishna Siksha Parisad school affiliated to WBSE

Matriculation - 10th passed - Rama Krishna Siksha Parisad school affiliated to WBHSE