Akash Rangaswamy

Customer support professional with 4 years' experience handling high-volume queries across X, Y industries. Proven skills in communication, objection handling, upselling/cross-selling, and maintaining customer satisfaction.

Seeking

Managerial role to leverage deep customer understanding to drive revenue.

Sales Associate 1 - Bira 91

(2022-02 - 2022-07)

• Executed field sales strategies to promote and sell beverage products
• Developed and maintained strong customer relationships to drive repeat business
• Achieved sales targets consistently, contributing to overall revenue growth
• Conducted market research to identify new sales opportunities in the beverage sector
• Collaborated with the sales team to enhance product visibility and market penetration

Junior Support Engineer - GlowTouch

(2022-08 - 2023-05)

• Provided technical support through chat.
• Troubleshooring issues with NSlookup.
• Cross selling/Upselling products

Senior Operations Representative - Concentrix

(2023-12 - 2024-10)

• Provided technical support through chat.
• Troubleshooring issues with NSlookup.
• Cross selling/Upselling products
• Fintech

Customer Success Associate - Clean Harbors

(2024-11 - 2026-02)

• Handling an average of 50 queries in a day via inbound/outbound calling, email, chat.
• Efficient communication skills and customer understanding.
• Handling escalations and follow ups.
• Upselling/ Cross selling
• Team work, collaboration, fast adaptability

B.B.A/ B.M.S - Management - Vidhyaashram First Grade College