Akash Shiware

Detail-oriented Desktop Support Engineer with hands-on experience in providing end-user technical support across Windows and Mac environments. Skilled in incident management, troubleshooting hardware/software issues, and supporting enterprise IT operations using ServiceNow and Active Directory. Seeking opportunities to grow technically while contributing to organizational success.

Associate Service Manager — L1 at ICICI Prudential Life Insurance (2025-02 – Present)

• Installed, configured, and troubleshot Windows 11 systems.
• Provided support for Outlook email, including setup and PST issues.
• Coordinate with customers for policy servicing, follow-ups, and documentation
• Maintain accurate service records and MIS reports
• Comfortable with daily field visits and target-driven environment
• Handle field-based customer servicing.

Desktop Support at GALAXY Computers (2023-03 – 2025-02)

• Handled incidents and service requests using ServiceNow ticketing tool.
• Installed, configured, and troubleshot Windows 11 systems.
• Provided support for Outlook email, including setup and PST issues.
• Diagnosed and resolved desktop/laptop hardware issues.
• Installed and troubleshot printers and scanners.

Office Management & CRM Coordinator at Shantanu AgroTech (2020-01 – 2023-02)

• Prepared and maintained daily, weekly, and monthly MIS reports
• Collected and validated data for accuracy and completeness
• Generated reports using MS Excel (VLOOKUP, HLOOKUP, Pivot Table, Charts)
• Ensured timely submission of reports as per business requirements
• Identified data gaps and inconsistencies and resolved them

M.Sc. in Computer Science – MCU (2021 – 2023)

B.Sc. – BHOJ (2018 – 2021)

ITI – NCVT (2017 – 2019)

12th – M.P. Board (2016 – 2017)

10th – M.P. Board (2014 – 2015)