Akash Singh

AML/FinCrime Analyst with 3+ years leading end-to-end transaction monitoring, CTF screening, and fraud investigations in high-volume ecommerce environments. Track record of standardizing team workflows, mentoring peers through typology guidance notes, and driving measurable gains in accuracy, speed, and compliance — 100% FinCEN accuracy across 1,200+ SARs, 38% false-positive reduction, and 35% faster investigation turnaround. Combines deep AML/CTF technical expertise (EDD, KYC/CDD, OFAC/UN/EU sanctions screening) with frontline customer support and escalation management experience, seeking to step into a Team Lead role overseeing AML operations, quality, and staff development.

AML / FinCrime Analyst - TaskUs India Pvt. Ltd.

(2023-07)

E-commerce FinCrime compliance · transaction monitoring · SAR reporting · fraud detection

• Owned a risk-based review process for 500+ monthly alerts, identifying structuring, layering, and cross-border transaction anomalies — cut false positives by 38%, directly reducing team-wide alert backlog.
• Drove Enhanced Due Diligence (EDD) investigations via World-Check and LexisNexis, screening against OFAC, UN, and EU sanctions lists; escalated 30+ high-risk true-match cases to leadership, averting regulatory penalties.
• Delivered 1,200+ Suspicious Activity Reports (SARs) over 2 years with 100% FinCEN accuracy and zero regulatory breaches, setting the team benchmark for filing quality.
• Streamlined AML/CTF workflows and authored typology guidance notes adopted across the team, cutting average investigation time by 35% and improving new-analyst ramp-up.
• Identified 3 new FinCrime typologies through independent pattern analysis and presented findings to compliance leadership, triggering rule-set updates that improved detection coverage.

Merchant Support Advisor - TaskUs India Pvt. Ltd.

(2022-08 - 2023-07)

Customer support · fraud coordination · escalation handling · SLA management

• Managed 50+ weekly merchant queries across billing, account, and domain issues via Zendesk, sustaining 95%+ SLA compliance while maintaining full ticket traceability for audit purposes.
• Partnered cross-functionally with fraud and finance teams to resolve chargebacks and disputes using a risk-based approach, cutting repeat escalations by ~20%.
• Produced operational and fraud-threshold reports that informed monitoring process improvements later carried into the AML/FinCrime Analyst role.

Freelance Shopify Expert - Self-Employed

(2022-01 - 2023-01)

E-commerce store setup · storefront customisation · client management

• Set up and customized Shopify storefronts for small business clients, configuring themes, product catalogues, and payment/shipping integrations.
• Managed client requirements end-to-end as an independent contractor, building foundational e-commerce platform expertise later applied directly to AML and merchant support work.

Customer Care Executive - Connect Business Solution

(2021-06 - 2022-07)

Payment refunds · customer resolution · audit compliance

• Processed 100+ end-to-end payment refund cases monthly, coordinating with banks and achieving zero audit discrepancies across all compliance reviews.
• Resolved customer queries via email and phone, consistently improving resolution scores quarter-on-quarter.

B.Tech - Symbiosis University (2018 - 2022)