Akhilesh Kumar

A competent professional with more than 7 years of experience in Invoice verification and purchase order dispute, Client Relationship Management, customer support, email and chat.

Ability to handle customer centric operations and ensuring customer satisfaction by achieving quality norms. Ability to enhance operational effectiveness and meet operational goals within time & quality parameters. Proficient in mapping client’s requirements, identifying improvement areas and implementing measures to maximize customer satisfaction levels. An effective communicator with good analytical, planning and problem solving skills

AUG’21 TO Current DANFOSS POWER SOLUTION

Role-

Order entry for hydraulics, hose and air parts

Quotation for all parts including lead time , net price, list price etc

Service request handling for entire distribution

Rma, credit note issues

Update customer for freight tracking number etc.

JAN’18 TO AUG’21 EATON TECHNOLOGY

Role-

Order entry for hydraulics, hose and air parts

Quotation for all parts including lead time , net price, list price etc

Service request handling for entire distribution

Rma, credit note issues

Update customer for freight tracking number etc.

OCT’15 to OCT’17 INFOSYS LIMITED

Role-

Review all invoices for appropriate documentation and approval prior to payment

Interact with SCM team for service level change, service duration change, BID/SID/CID change, configuration change, PO change and booked order in oracle R12 as per changes required.

Respond to all vendor inquiries

Research and resolve invoice discrepancies and issues

Provide supporting documentation for audits

Assist in month end closing

Analyze various disputes on Invoice and orders and researching all kinds of irregular payments.

Handles and process all the fundamental charges to be applied on an item (hardware and services)and to make changes as per customer and vendor requests.

Sound knowledge of domain i.e., in Chain from placing the order in company to billing and to make them accurate as per company chart and customer need.

Process critical tasks like terminating contracts and crediting the Invoice if charged unknowingly without any concerns and keeping customer happy without letting case escalate.

Keeps track of new updates and account them in excel for MIS purpose and prepare daily basis report.

To respond on the vendor queries via email, chat and calls To identify the duplicate cases and resolve it on the basis of invoice.

From May’2014 to May’15 Samsung India Pvt Ltd

Roles-

Sales, attending customer, pitching offer, query handling, DSR

PGDM- marketing + international business