Business Operations | Fintech Operations
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Experienced Loan Operations Manager with expertise in analyzing data and utilizing Excel and SQL to optimize customer assignments. Proven track record in achieving city-wise customer acquisition targets amidst monthly fluctuations. Skilled in monitoring loan executive performance, conducting training sessions, and enhancing team capabilities.
Proficient in resolving customer issues through collaboration and escalation. Effective stakeholder manager, collaborating with cross-functional teams to drive operational excellence. Expertise in analyzing customer segments and implementing targeted campaigns for customer engagement.
Consistently deliver performance reports and align with monthly targets for continuous growth.
Experienced Assistant Manager Operations at MoneyTap, India's 1st Personal Line of Credit, managing loan operations and P&L for key regions.
Operations and Customer Service for 17 cities, overseeing a team of 28 executives and 4 Team Leads. Handled 26% of the company's customer client volume, ensuring smooth onboarding and monthly loan disbursement. Conducted successful campaign management using MoEngage and WATI platforms.
Managed financial product categories like Credit line, Credit Card, BNPL, and Fullerton10K. Proficient in vendor management, collaborating with agencies like RANDSTAD, BUZZWORKS, and ALIGEROUS. Additionally served as City Lead, managing sales and revenue operations for Mumbai and Pune regions.
Launched 8 cities, established processes, and conducted training sessions for teams. Prepared regular reports for management.
M.B.A (Operations Management) from Indira Institute of Management, Pune, completed between April 2017 and May 2019.
B.Tech (Mechanical Engineering) from Symbiosis Institute of Technology, Pune, completed between 2012 and 2016.
