Suhail Pasha

Operations professional with 6+ years of experience across fintech and business process services, with strong exposure to high-volume operations, loan process management, customer operations, SLA/KPI management, quality control, reporting, workflow optimization, and stakeholder coordination. Proven ability to maintain process accuracy, improve productivity, resolve operational issues, and deliver service outcomes in fast-paced environments.

Senior Operations Executive at KreditBee (2020-03 – 2025-07)

Fintech Operations | Loan Process Management | Customer Operations

• Managed end-to-end fintech operations covering loan processing, customer verification, workflow management, and service delivery.
• Handled high-volume operational activities while maintaining process accuracy, turnaround time, and service standards.
• Monitored daily productivity, SLA adherence, and operational performance metrics to identify gaps and support timely corrective action.
• Performed quality checks and process reviews to reduce errors and improve operational efficiency.
• Coordinated with internal teams to resolve operational issues and improve customer experience.
• Supported workflow and process improvements that contributed to stronger productivity and smoother operations.
• Prepared operational reports, tracked performance trends, and provided actionable insights to management.

Senior Operations Executive at Firstsource (2025-12 – 2026-04)

Business Process Operations | Service Delivery | Quality & SLA Management

• Managed day-to-day business process operations to support consistent and timely service delivery.
• Maintained SLA compliance and quality standards across assigned processes.
• Contributed to process improvement initiatives focused on productivity, efficiency, and workflow effectiveness.
• Coordinated with team members and stakeholders to resolve operational issues and maintain workflow continuity.
• Monitored operational reports, productivity metrics, and quality parameters to support performance management.
• Supported training, process adherence, and continuous improvement activities.

Bachelor of Business Administration in BBA – IIMT New