Akshay Khanchandani

Customer Service Executive with 4+ years of experience in shipping and logistics, specializing in MLO/NVOCC operations, documentation, and client handling. Proven ability to manage end-to-end shipment processes and improve customer satisfaction.

Customer Service Executive - SAGAR SAMRAT SEAWAYS - Gandhidham, India

(2024-06)

• Respond to customer inquiries via phone, email, chat, and other communication channels regarding shipping status, delivery times, tracking, and order updates.
• Placed bookings in MLO and NVOCC portals.
• Coordinated daily shipment pick-up schedules for efficient logistics.
• Taking follow-up for daily shipment documents and managing timely filing with the team.

Documentation Executive - Fortune INC - Gandhidham, India

(2020-10 - 2024-05)

• Prepared and managed shipping documents such as Bills of Lading (BOL), packing lists, commercial invoices, and certificates of origin.
• Submitted shipping instructions (SI).
• Placed bookings in MLO and NVOCC portals.
• Responded to customer inquiries via various communication channels regarding shipping status, delivery times, tracking, and order updates.
• Submitted VGM, Form 13, and prepared BL draft, COC draft online, as well as offline.

Operations Coordinator - ROYAL SHIPP TRANS - Gandhidham, India

(2019-02 - 2020-09)

• Prepared and submitted VGM and Form 13, including BL and COC drafts in both online and offline formats.
• Facilitated marketing outreach using the WCA portal to enhance brand visibility.

SSC - Excelsior Model School (2015)

HSC - Excelsior Model School (2017)

Diploma of Higher Education - software engineer - Image Engineering & Technical Institute (2019)