Alex Lopes

A results-driven professional with 11+ years of experience in Business Development, Customer Service, and Logistics across domestic and international markets. Proven track record managing B2B client portfolios across Canada, UK, US, Scotland, and Wales, executing full sales cycles, and delivering consistent revenue growth. Adept at building stakeholder relationships, collaborating with cross-functional teams, and driving operational excellence in logistics environments.

Business Development & Client Relations Manager at Promo Direct (Rise It Digital) (2025-05 – 2026-06)

• Coordinated cross-functional teams on marketing campaigns, enhancing brand visibility and engagement.
• Managed diverse account portfolio ensuring timely communication and effective problem resolution.
• Achieved 100k sales target in 3 months from existing accounts and new web orders.
• Led client onboarding ensuring seamless integration and effective communication throughout project lifecycle.
• Executed full sales cycle from lead generation to conversion; consistently met or exceeded quotas.

B2B Relationship Manager – UK Energy Services at Pozitive Energy (PE Solutions) (2024-07 – 2025-01)

• Maintained key client relationships with B2B clients across UK, Scotland, and Wales per OFGEM guidelines.
• Sold Electricity, Gas, and EV charge contracts to B2B partners; generated additional revenue through upselling.
• Resolved customer queries via email and inbound calls; coordinated with internal teams for prompt resolution.
• Followed up with network distribution vendors for new meter installations and upgrades.

Business Development Representative at SYX Services (Global Industrial) (2022-09 – 2024-07)

• BDR for Global Industrial Canadian region; generated revenue close to $1M CAD.
• Regenerated business from lapsed partner accounts through outbound calls and targeted email campaigns.
• Served as Quote Closer for 5 months, coordinating with resellers across Canada and the US.
• Managed dedicated accounts handling technical specification inquiries and purchase orders.
• Coordinated with internal departments to identify and capitalize on new business opportunities.

Customer Service & E-Commerce Operations Executive at Ergode IT Services (2020-10 – 2022-07)

• Handled supplier, distributor, and carrier operations across multiple online marketplace portals.
• Processed customer refunds, escalations, and LDR case resolutions within defined TAT.
• Conducted product demos, trial setups, and regular client follow-ups for retention.

Client Service Executive – UK Web Applications at Powerweave Software Services (2020-02 – 2020-08)

• Managed multiple UK web application client accounts on a day-to-day basis.
• Prepared MIS and operational reports; resolved client artwork issues and managed email queries.

Logistics Operations Executive at RPG Group (2018-05 – 2019-12)

• Managed Track & Trace and daily dispatch schedules, ensuring 100% on-time delivery within TAT.
• Led NDR caller team to significantly reduce RTO shipments through proactive customer outreach.
• Analyzed logistics commercial proposals and shared management summaries showcasing company benefit.
• Circulated weekly/monthly logistics reports; managed CN & Lost case records shared with Finance.
• Coordinated reverse pickups and resolved consumer escalations via calls and emails.

Client Relations & Logistics Coordinator at Inditrans Logistics (2015-01 – 2018-04)

• Managed client shipments for major accounts including FedEx, Myntra, Amazon, and Rivigo.
• Conducted online client meetings to optimize logistics task management during critical load phases.
• Handled ERP operations and initiated B2B pitch processes to onboard new clients including Rivigo.