Alex Pandian

IT Support professional with 2 years of hands-on experience in L1/L2 technical support, desktop and laptop troubleshooting, Windows administration, hardware/software troubleshooting, networking, printer support, ERP/application support, Active Directory and Microsoft 365 administration. Experienced in banking, education and finance environments, providing remote and onsite user support, coordinating with vendors and network teams, managing IT assets, and resolving technical issues efficiently.

IT Executive – L1 & L2 Support - United World Academy (UWA) - Bengaluru

(2025-08 - 2026-05)

• Provided L1/L2 IT support for staff and students; installed, configured and troubleshot desktops, laptops and network printers.
• Managed Windows OS installations, application deployments, MS Outlook/Microsoft Office and hardware troubleshooting.
• Provided remote support using TeamViewer, AnyDesk and Remote Desktop.
• Created and managed Active Directory users; reset passwords, enabled/disabled accounts, managed group membership and joined computers to the domain.
• Created and managed Microsoft 365 email accounts; enabled/disabled accounts, assigned licenses and configured Microsoft Authenticator where required.
• Provided SharePoint access to users.
• Supported MyClassBoard (MCB) ERP for staff, students and parents, including user creation, password resets and credential support.
• Managed student admission information and uploaded student/family details and photographs.
• Managed transport information and assigned students to buses/routes where authorized; maintained ERP inventory information.
• Provided ERP training and guidance to staff and coordinated with the MCB vendor for issues requiring additional access or vendor support.
• Used Canva for basic design/content requirements and coordinated with vendors for repairs, replacements and procurement.

Customer Support Engineer – L1 IT Support - Puthur Infotech – Client: Canara Bank

(2024-04 - 2025-06)

• Provided L1 technical support for users at the Canara Bank Regional Office and branch locations; supported 50+ branches through remote troubleshooting.
• Installed/configured Windows OS, applications, drivers, antivirus and system software.
• Troubleshot MS Outlook issues, including Outlook not opening, and configured Microsoft Authenticator for common/shared mail IDs where required.
• Raised and managed IT support tickets; provided remote support using Remote Desktop, TeamViewer and AnyDesk.
• Coordinated with the Network Team for required IP ranges and configured/troubleshot static IPv4 settings for PCs and network printers.
• Troubleshot PC and printer network connectivity; managed service tickets using Freshdesk and Remedy.
• Handled desktop procurement and hardware replacements including RAM/HDD; assembled/disassembled systems for maintenance and upgrades.
• Maintained and configured network printers and user workstations.

IT Support / IT Executive - Susee Finance and Leasing Private Limited - Madurai

• Provided day-to-day IT support to staff and users.
• Troubleshot desktop, laptop, printer and software-related issues.
• Supported ERP/application-related issues and coordinated with vendors when required.
• Assisted with email, hardware, software and basic network troubleshooting.

B.E. - Civil Engineering - Sethu Institute of Technology (2021)

Diploma - Civil Engineering - KLN Polytechnic College (2016)

SSLC - MMHSS School (2013)