Alim Shaikh

Dynamic professional with a proven track record at HDFC Bank, excelling in sales growth and team leadership. Skilled in process development and cost analysis, I successfully enhanced customer satisfaction and streamlined operations, driving profitability. Committed to staff training and fostering positive relationships, I consistently deliver impactful results in fast-paced environments.

Deputy Manager - HDFC Bank - Dhule Branch

(2020-02)

• Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
• Interviewed, performed background checks, hired, and trained Number of associates in Year.
• Generated repeat business through exceptional customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Conducted performance evaluations and provided constructive feedback to employees.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Operations Manager - Credit Grameen Access Ltd - Nanded

(2019-02 - 2020-02)

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Increased profit by streamlining operations.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Sales Officer - HDFC Bank - NANDED

(2013-06 - 2018-12)

• Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
• Updated and maintained websites to drive conversion rates as well as business and consumer sales.
• Investigated competitive landscape to anticipate negative business impacts.
• Prepared sales reports with informative graphs and charts to outline key data.
• Implemented use of Facebook, Twitter and Instagram platforms for product marketing and promotion.
• Recommended and implemented strategic initiatives targeting new business to increase sales Number%.
• Built relationships with customers and community to establish long-term business growth.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

MBA - Finance - Swami Ramanand Teerth University Nanded (2011-06)

B.com - Accounting - Swami Ramanand Teerth University Nanded (2008-06)