Alisha Agarwal

Self-motivated and customer-oriented Sales Representative with over 2 years of experience in the retail sector. Skilled in customer service, product promotion, and POS operations. Known for achieving sales targets, managing billing efficiently, and maintaining strong customer relationships. Seeking to contribute my skills to a dynamic sales team and grow within the organization.

Assistant manager - ASM - Flipkart - Jamshedpur

(2026-05)

• Led and supervised daily store operations.
• Managed a team of associates and assigned daily tasks.
• Monitored sales performance and worked to achieve store targets.
• Ensured excellent customer service and resolved customer issues.
• Managed inventory, stock replenishment, and shrinkage control.
• Conducted stock audits and maintained inventory accuracy.
• Trained new employees on store processes and SOPs.

Assistant manager - Store operation - Apna Mart - Jamshedpur

(2025-08 - 2026-04)

Experienced Assistant Store Manager in grocery retail store operations. Skilled in handling staff supervision, shift planning, and daily store activities. Strong knowledge of inventory management, stock replenishment, and FIFO. Hands-on experience with billing counters and POS systems. Focused on achieving sales targets and improving customer satisfaction.

Sales Executive and Cash Counter - Reliance Trends - Jamshedpur

(2020-01 - 2025-07)

• Managed daily cash counter operations, ensuring accurate billing and cash/card transactions using POS systems.
• Handled an average of ₹1–2 lakhs in daily transactions with zero discrepancies.
• Provided excellent customer service during checkout, resolving queries and ensuring smooth billing.
• Assisted customers with exchange, refund, and loyalty program inquiries, maintaining high customer satisfaction.
• Promoted in-store offers and loyalty cards at the point of sale, contributing to a 20% increase in membership signups.
• Coordinated with floor staff for stock updates and quick price checks during peak hours.

Retail Associate - Arjun Store - Jamshedpur

(2019-01 - 2020-12)

• Assisted an average of 100+ customers daily, providing product recommendations and ensuring a positive shopping experience.
• Consistently met or exceeded monthly sales targets and contributed to a 15% increase in overall store revenue.
• Maintained product displays, ensured shelves were fully stocked, and managed inventory restocking efficiently.
• Handled billing and cash register operations accurately, minimizing cash discrepancies.

Bachelor of Arts - Political Science - IGNOU University (2021-01 - 2024-12)

Higher Secondary - Arts - DBMS Career Academy (2015-01 - 2018-12)

Matriculation - DBMS Girls High School (2002-01 - 2015-12)