Alisha Gawas

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.

Data Entry Operator and Office Assistant - Palasha Enterprises & Sarvam Enterprises - Panjim Goa

(2016 - 2019)

• Preparing Bill Invoice of Stock, Maintain cash book, Updating bank books etc
• Sending and receiving mail of clients
• Attending calls of Clients
• Maintain stock register
• Daily update of Godown Stock

Customer Support Service - MERV ENTERPRISES - Parra Goa

(2020-01 - 2025-06)

• Downloading report from CRM preparing the same and updating in particular excel
• Weekly reports downloading and submitting to the management
• Customer documentation, printing, filling forms, uploading in CRM
• Answer an average of calls per day in a high-volume call center environment.
• Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
• Achieving daily, weekly, monthly, targets towards the work assigned
• Consistently earned "above average" or "excellent" on-call quality evaluations.
• Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities.

Customer Support Executive AS well as as Sales Executive - Jetway Goa ISP - Porvorim Goa

(2025-07 - 2026-09)

• Follow up calls outbound calls to the customers
• Handle incoming leads & customer inquiries through WhatsApp, Calls, Emails
• Checking e-mails day to day and responding the same
• Follow up with potential customers and convert leads into confirmed sales
• Understand customer requirements & Explain packages clearly
• Raising ticket in the CRM and assigning to the teams to resolve the same
• Daily follow up with the leads which was coming via emails & through WhatsApp etc
• Collecting documents for new connections / Installation Printing and filing the documents

Passed 12th - Art Stream

Diploma - Computer Application and Tally ERP 9