Swathi Shirsat

To leverage my expertise in Microsoft Word, Excel (including data analysis and tallying), and PowerPoint to contribute to a dynamic team. I aim to enhance efficiency through accurate data management, insightful reporting, and compelling presentations. My strong organizational and communication skills allow me to effectively present information and support data-driven decision-making. I seek a role where I can apply my technical skills to achieve tangible results and support organizational goals.

Trainee Accountant - Ravi's Super Market Akshay Park - Hubli Karnataka

(2018-10 - 2019-08)

• Recording daily financial transactions (bookkeeping)
• Data entry in accounting software like Tally or Microsoft Excel
• Preparing and checking invoices
• Handling accounts payable and receivable
• Doing bank reconciliations
• Assisting in GST and tax return filings
• Supporting audit work (collecting and verifying documents)
• Maintaining financial records and files
• Helping prepare basic financial statements (P&L, balance sheet)
• Communicating with team members, clients, or vendors

Customer Representative Executive - Satabdi Gas Protection Pvt Limited - Virar Mumbai

(2019-10 - 2020-03)

• Handled customer queries through calls, emails, and chat, ensuring quick and effective resolution
• Resolved customer issues by analyzing problems and providing accurate solutions
• Communicated clearly and professionally with customers to ensure understanding and satisfaction
• Maintained strong knowledge of products/services to provide accurate information and support
• Managed customer complaints calmly, achieving positive outcomes and retention
• Used CRM tools like Salesforce and Zendesk to track and manage customer interactions
• Managed time efficiently while handling multiple customer requests simultaneously
• Achieved high customer satisfaction scores (CSAT) through quality service
• Collaborated with internal teams to resolve complex customer issues
• Adapted quickly to changing processes and handled high-pressure situations effectively

Data Entry Operator - Material Organisation, Indian Navy Karwar (CPRO Dept) - Karwar

(2021-09 - 2025-04)

• Planned and consolidated procurement requirements for control systems and related naval equipment
• Managed end-to-end tendering process through Government e-Marketplace
• Ensured compliance with Defence Acquisition Procedure and Ministry of Defence procurement guidelines
• Conducted vendor evaluation, qualification, and onboarding
• Performed technical and commercial bid assessments
• Executed transparent supplier selection (L1 / best-value basis)
• Negotiated contracts, pricing, and delivery schedules with vendors
• Issued purchase orders and managed contract execution
• Monitored supply chain, delivery timelines, and logistics coordination
• Coordinated inspection, testing, and acceptance of equipment
• Ensured quality assurance and adherence to defence standards
• Maintained procurement documentation for audits and compliance

Store Keeper (Hired) - Material Organisation Indian Naval Base Karwar - Karwar

(2025-05 - 2026-03)

• Maintenance and verification of store and Scrap records
• Processing of Scrap items received from ships/Units
• Preparation and generation of survey reports using ILMS software
• Coordination with concerned departments for documentation and disposal procedures
• Ensuring accuracy, Accountability and timely reporting

SSLC - Padua High School (2012-06 - 2013-05)

12th - Padua Pre-University College (2014-06 - 2015-05)

BCA - CSI College Of Commerce (2015-07 - 2018-06)