Centre Director - KLAY prep School and Day care
(2019-05 - 2022-10)
- Responsible for entire Centre Operations and managing the team
- Responsible for conversions and admissions
- Single point of contact for parents and team
- Lead and manage a team of teachers and support staff; provide regular training, mentoring, and performance feedback.
- Build and maintain strong relationships with parents through regular communication, meetings, and feedback sessions.
- Ensure compliance with health, safety, and hygiene protocols within the centre.
- Organize and oversee events, celebrations, and extracurricular activities to enhance holistic development.
- Manage budgets, inventory, and resource allocation efficiently.
- Coordinate with management for reporting, audits, and continuous improvement initiatives.
- Responsible for Profit & Loss of Centre
Regional Safety Officer - KLAY prep School and Day care
(2022-11)
- Implementation of Health and Safety Policies across Region.
- Audit/Risk assessment/Inspection of all the centres with respect to infrastructure safety/electrical safety in the Region as per schedule
- Audit & Risk assessment for newer center prior to reopening/launch in the region
- Ensure/coordinate various Trainings conducted in the region as per schedule – Fire drill & evacuation, Covid safety, first aid, POCSO etc.
- Ensure compliance documents in place as required
- Transport & Food Safety through regular Audits and action in place timely
- Induction to new staff in the Region on Health & Safety
- Ensure Covid Safety protocols implemented across the region
- Liasoning with Corporate SPOCs for Safety measures/protocols implementation at Corporate centres
- Investigate incident, near miss incident, accident - analyze route cause of the same & take preventive measures to stop reoccurrence.
Senior Associate – Central Operations - HDFC Standard life Insurance Company LTD
(2011-05 - 2012-11)
Awarded as the best employee of the department in the first year R & R awards.
- Maintaining the data of all the RTO policy document and following up with the vendor.
- Vendor management.
- Handling of In-house calling team and outsource team.
- Initiating projects and analyzing the data to reach the personal KRA's and company goals.
- Generating daily, weekly, fortnightly, monthly MIS to Management.
- In addition, handling developments & Testing for the department.
QUALITY ANALYST – Service - Just Dial Service Pvt Ltd.
(2008-01 - 2010-10)
- Monitoring calls of the agents and giving necessary feedbacks and suggestions, as well as scoring their performance for incentives.
- Taking user Feedback from callers and clients. (C/ SAT)
- Handling First Level Escalation with resolutions at the Front End itself.
- Assisting the TL in terms of Team quality and Discipline.
- Conducting various surveys as and when required by management.
- Assisting the management in regards to quality throughout all the branches.
INFORMATION RETRIEVAL OFFICER – Operations - Just Dial Service Pvt Ltd.
(2007-01 - 2007-12)
- Handling calls and providing accurate information in regards to customer requirements.
- Achieving daily targets in terms of quality and quantity.
- Regular reporting to Team Leader and taking necessary updates and performance feedback.
- Ensuring complete etiquettes and floor discipline.
Quality Assurance in Software testing - Just Dial Service Pvt Ltd.
(2007-01 - 2010-10)
- End user Software Testing
- Follow ups with the development team.
- Suggestions to design the software with respect to the user and business needs.
