Alok Pande

Global Process Excellence and Transformation leader with 22+ years of experience building continuous-improvement capabilities, leading cross-functional portfolios, and delivering measurable value across shared services, Payroll, Finance, Insurance, and Utilities.

Lean Six Sigma Master Black

Belt with demonstrated success establishing and scaling Centers of Excellence, developing process-governance and portfolio-management frameworks, applying advanced analytics, automation, and AI to process improvement, and delivering sustained capacity, cost, quality, cycle-time, compliance, and customer-experience outcomes. Experienced in discovery, future-state design, executive decision support, benefit realization, structured problem solving, change leadership, and development of improvement practitioners across multi-geography environments.

Business Transformation Manager at Accenture Solutions Pvt. Ltd. (2022-03 – Present)

• Lead a global portfolio of Process Excellence and transformation initiatives across Payroll and Finance, covering process standardization, AI and automation, technology and platform enablement, service delivery, operating-model alignment, internal-partner transitions, and benefits realization.
• Designed portfolio governance integrating demand intake, discovery, prioritization, decision rights, milestone and risk tracking, ownership, benefits measurement, and concise executive reporting.
• Lead discovery and future-state design using process volumes, activity effort, AHT, exceptions, manual touchpoints, FTE equivalents, productivity assumptions, and target-state roles to identify value opportunities and shape resourcing and operating-model recommendations.
• Developed short- and medium-term transformation roadmaps linking initiatives to employee experience, business outcomes, cost, and risk/compliance, with clear commitments, success measures, timelines, and accountable owners.
• Led the Payroll workstream for the Corp S&S SynOps programme, collaborating with business leads, subject-matter experts, technology specialists, and transformation coaches to deploy process analytics and identify automation opportunities.
• Applied process-intelligence principles and operational analytics to identify process variation, manual effort, bottlenecks, demand concentration, control gaps, and scalable improvement opportunities.
• Partner with senior leaders and global stakeholders across Payroll, HR, Mobility, Tax, Technology, Finance, Operations, and Market Units to resolve dependencies, remove obstacles, and shape outcome-focused recommendations for governance forums.
• Created executive scorecards and decision materials covering active-project status, commitments, value, milestones, target outcomes, gaps, risks, ownership, and required interventions.
• Developed reusable governance frameworks, decision lenses, prioritization criteria, RACI models, submission templates, action trackers, decision logs, and benefits registers to strengthen process discipline and portfolio transparency.
• Applied AI, GenAI, Agentic AI, analytics, and automation to process redesign and future ways of working, emphasizing use-case value, data readiness, responsible AI, human review, adoption, and measurable outcomes.

Senior Consultant – Quality & Process Excellence at WNS Global Services (P) Ltd. (2017-07 – 2022-03)

• Established and scaled three Process Excellence Centers of Excellence supporting utilities and insurance businesses, embedding analytics, process governance, customer-experience improvement, and repeatable CI methodologies.
• Led Lean Six Sigma and transformation portfolios across India and the Philippines, improving cost, quality, productivity, service consistency, and stakeholder visibility.
• Built a Chat and Digital CoE using interaction analytics, reducing repeat contacts by approximately 15% and strengthening coaching effectiveness and customer experience.
• Supported consulting and commercial growth through RFP/RFI governance, opportunity assessment, cross-functional solution coordination, reusable assets, value stories, and executive presentation support.
• Coached improvement practitioners and delivery leaders on project selection, structured problem solving, performance management, control, and sustainable benefit delivery.

Service Delivery Manager at Cognizant Technology Solutions India Pvt. Ltd. (2015-12 – 2017-07)

• Led service delivery, quality, and Process Excellence programmes for Life and Annuity insurance operations, balancing customer outcomes, operational performance, controls, and continuous improvement.
• Sponsored intelligent automation across four high-volume processes, reducing errors and operating cost; identified approximately USD 200K in annual non-value-added activity across claims and policy administration.
• Mentored Green Belts and Black Belts and embedded structured problem-solving and performance-management routines to strengthen the continuous-improvement capability.

Senior Manager – Quality & Transformation at EXL Service (I) Pvt. Ltd. (2010-03 – 2015-11)

• Directed client-facing quality, transformation, and compliance programmes for Property & Casualty insurance operations, leading cross-functional Lean and Six Sigma initiatives that delivered sustained double-digit efficiency gains.
• Led projects from problem definition and process analysis through future-state design, implementation, control, and benefit tracking.
• Developed transaction-based pricing and simulation models to assess service performance, resource requirements, operational impact, and value opportunities.
• Strengthened client satisfaction and retention through governance, root-cause resolution, process optimization, and measurable service improvement.

Quality Assurance Manager at WNS Global Services (2003-01 – 2010-03)

• Developed and institutionalized quality-control and validation frameworks that improved first-pass accuracy by approximately 22% and reduced repeat defects by approximately 30%.
• Led risk assessment, compliance, SLA improvement, SOP management, process documentation, and renewal-support activities that contributed to four client renewals.

Lean Six Sigma Master Black Belt – Indian Statistical Institute, Pune (2014 – 2014)

Lean Six Sigma Black Belt – TQMI (2012 – 2012)

AI for Business Leaders – Udacity (2026 – 2026)

Agentic AI for Business Leaders – Udacity (2026 – 2026)

PG Diploma in Personnel Management & HRD – IIMM Pune

Diploma in Computer Applications – IMLD Pune

B.Sc. in Physics – Fergusson College, Pune University (1998 – 2001)