Senior Executive-QA & Process Improvement
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Innovative and results-driven Senior Executive with over 5 years of experience in Quality Assurance and Process Improvement. Proven track record of leading teams to measure and enhance process adherence, resulting in improved business performance. Skilled in identifying process improvement opportunities through cross-departmental audits and driving impactful changes.
Strong communication and relationship-building abilities, coupled with a passion for continuous learning and professional growth. Seeking new opportunities to leverage my skills and contribute to organizational success in a challenging and dynamic environment.
Led a 15-member team in the West & Central regions,
improving process adherence across all business verticals.
Supported QA team in achieving top performance,
recognized as the best team three times.
Led and facilitated the implementation of the Quality
Management System (QMS) across the organization.
Conducted thorough training sessions to educate employees on the QMS framework and foster a culture of quality excellence. Monitored and evaluated the effffectiveness of the implemented system, driving continuous improvement initiatives and achieving measurable enhancements in operational effiffifficiency, product/service quality, and customer satisfaction.
Conducted cross-departmental audits and identifified process improvement ideas, contributing to increased operational effiffifficiency and cost savings.
Created comprehensive department reports for management review meetings and facilitated regular meetings with stakeholders to address pain points and drive continuous improvement.
Finolex Academy of Management & Technology
